Healthcare Partner Relationship Manager

19 hours ago

Marikina City, National Capital Region, Philippines beBeeCare Full time $60,000 - $90,000
Healthcare Provider Navigator Job Overview

This role involves guiding and supporting healthcare providers in a seamless onboarding process, ensuring engagement and collaboration for improved patient outcomes.

Key Responsibilities:
  • Care Coordination (80%)
    • Provide a professional patient experience as the first point of contact.
    • Collect, verify, and update patient information accurately while maintaining confidentiality.
    • Schedule appointments efficiently and conduct initial screenings to direct patients appropriately.
    • Manage patient records in electronic medical record systems, adhering to HIPAA regulations.
    • Respond to patient inquiries via phone, email, and chat with empathy and clarity.
    • Offer pre-appointment instructions and ensure patients understand documentation and insurance requirements.
    • Coordinate with providers, insurance teams, and staff to ensure smooth patient flow.
  • Provider Partnership (20%)
    • Conduct provider outreach and present the company's value proposition to acquire provider partnerships.
    • Handle high outbound call volumes.
    • Maintain accurate outreach records in customer relationship management systems.
    • Track and report key performance indicators (calls, emails, meetings, conversion rates).
    • Share insights on prospect feedback and market trends to improve strategies.
Required Skills and Qualifications:
  • Proven experience in care coordination, particularly in physical healthcare settings.
  • At least one year of outbound sales experience (healthcare preferred).
  • Strong cold-calling and email outreach skills.
  • Proficiency with customer relationship management tools.
  • Excellent verbal and written communication skills.
  • Ability to thrive in a fast-paced, metrics-driven environment.

The ideal candidate has experience in care coordination, sales, and working with healthcare providers. Strong communication and organizational skills are essential for success in this role.

What We Offer:
  • Competitive Compensation: To be discussed during the interview.
  • Remote Work Option: Work from anywhere.
  • Adequate Paid Time Off: Ample paid time off to rest and recharge.
  • Direct Mentorship: Grow through guidance from international industry experts.
  • Ongoing Learning and Development: Access to resources for professional growth.
  • Global Networking Opportunities: Work and connect with professionals worldwide.
  • Flexible Work Schedule: Support a healthy work-life balance.

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