Ensuring Excellence Through Quality Assurance Leadership

2 days ago

Pasay, National Capital Region, Philippines beBeeQuality Full time $100,000 - $120,000
Job Title: Quality Assurance Leader

This role is critical to ensuring our clients receive the best possible service by leading our QA team.

  • Reduce client churn by ensuring assistants deliver consistent, high-quality service.
  • Act as the single source of truth for assistant performance data and quality insights.
About this Role:

We are looking for a Quality Assurance Leader to join our growing team. As a key member of our organization, you will be responsible for the overall direction, leadership, and performance of the Quality Assurance team.

Responsibilities:
  1. Lead, mentor, and manage the QA team to ensure efficient execution of quality audits, reports, and corrective actions.
  2. Buuild a high-performance culture within the QA team that values accountability, accuracy, and proactive problem-solving.
  3. Allocate workloads, set targets, and monitor team KPIs to meet company goals for reduced churn and improved assistant performance.
  4. Oversee the design and execution of performance evaluations, audits, and quality checks for assistants.
Requirements:
  • Solid work experience as a Quality Manager or Training & Quality professional in a BPO, managed services, or tech/startup environment.
  • Proven success in reducing churn or improving client retention through quality-focused initiatives.
  • Strong background in QA processes, coaching, and corrective action planning.
What We Offer:
  • Bonuses up to $300 depending on performance.
  • Annual salary appraisal.

If you're passionate about driving excellence, leading high-performing teams, and making a direct impact on client satisfaction, then this role is for you.

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