Chief Client Advocate

24 hours ago

Cebu City, Central Visayas, Philippines beBeeSuccess Full time ₱4,000,000 - ₱7,000,000
Job Opportunity

We are seeking a skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for building and maintaining strong relationships with our clients.

Key Responsibilities:
  • Develop trusted advisor relationships with key customer stakeholders
  • Serve as primary point of contact for customer inquiries and issues
  • Proactively engage with customers to understand their goals and challenges
  • Collaborate with sales, product management, and technical support teams to ensure customer satisfaction
  • Conduct regular check-ins and business reviews to assess customer satisfaction and identify opportunities for growth
  • Advocate for customer needs and provide feedback to internal teams on how to improve our products and services
  • Monitor customer health metrics and proactively address any risks to customer satisfaction
Requirements:
  • Bachelor's degree in Business Administration, Marketing, Communications, or a related field (or equivalent work experience)
  • Proven experience in a customer-facing role such as Customer Success Manager, Account Manager, or similar
  • Strong communication and interpersonal skills, with the ability to build rapport and trust with customers
  • Excellent problem-solving abilities and a proactive approach to finding solutions
  • Ability to manage multiple priorities and work effectively in a fast-paced environment
  • Experience working with CRM software (e.g., Salesforce, HubSpot) and proficiency in Microsoft Office Suite
  • Understanding of customer success principles and methodologies
Preferred Qualifications:
  • Experience in a specific industry or domain is a plus

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