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Leadership Position in Customer Service

3 weeks ago

Manila, National Capital Region, Philippines TalentPop App Full time

We are seeking a highly motivated Leadership Position in Customer Service candidate to join our team as a Team Lead. As a key member of our leadership team, you will be responsible for overseeing agent performance and providing coaching and development opportunities.

The ideal candidate will have at least 3 years of experience as a Team Lead and 3 years in Customer Service. They will possess excellent English communication skills and be familiar with G Suite, Zendesk, or other customer service tools.

We offer a comprehensive benefits package, including health and dental insurance, paid time-offs, and an end-of-year bonus. The compensation package also includes $6/hour plus performance and recognition bonuses.

Key Responsibilities:

  • Oversee agent performance and attendance
  • Provide bi-weekly and one-on-one coaching
  • Conduct semi-annual performance reviews

Requirements:

  • At least 3 years of Team Lead experience and 3 years in Customer Service
  • Excellent English communication skills
  • Familiarity with customer service tools

Work Hours and Location:

  • US PST, Monday to Friday (Full-Time, Long-Term)

Compensation and Benefits:

  • $6/hour + Performance & Recognition Bonuses
  • Health and dental insurance
  • Paid time-offs
  • End-of-year bonus