Leadership Position

2 weeks ago

Manila, National Capital Region, Philippines Hytech Empire Full time
Job Description

We are looking for a highly skilled Leadership Position - Operations Team to lead our customer service team. As an Operations Team Leader, you will be responsible for guiding and motivating customer service representatives to achieve performance goals and deliver exceptional service.

Key responsibilities include conducting regular meetings, providing constructive feedback, and facilitating professional development. You will also set high standards for customer service, ensure the team meets or exceeds satisfaction targets, and resolve escalated customer issues.

Requirements:

  • Bachelor's degree in business, finance, or a related field.
  • At least 5 years of experience in a leadership or supervisory role within a customer service environment.
  • Strong experience or knowledge in Forex, Cryptocurrency, or Trading is required.

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