Senior Team Manager

3 days ago

Marikina City, National Capital Region, Philippines beBeeLeadership Full time ₱1,500,000 - ₱1,800,000

About Team Leadership

Our company is a global organization dedicated to delivering exceptional experiences and creating access to meaningful work in communities worldwide.

  • We are a diverse team united by our desire to connect people with common values for bold impact.
  • With over 1,000 team members across five countries, we aim to achieve significant growth by 2027.

Our Core Values

At our company, we prioritize:

  • Authenticity: Building meaningful relationships through genuine connections.
  • Creativity: Embracing innovation to deliver outstanding results.
  • Adaptability: Staying agile and responsive in our approach.
  • Strategic Vision combined with Operational Excellence: Driving success through strategic planning and execution.
  • Empathy: Fostering partnerships built on understanding and compassion.

Your Role as Team Captain

You will be responsible for the day-to-day management of your team, serving as a point of escalation for issues outside an agent's authority. You will work closely with senior managers to identify growth and development opportunities for team members.

Key Responsibilities

  • Team Management: Oversee team performance, monitor attendance, and escalate issues to HR when necessary.
  • Identify growth and development opportunities for team members through coaching and mentorship.
  • Monitor and assess team members' performance, providing timely feedback through regular coaching and reviews.
  • Ensure team members are properly trained and working consistently to meet client needs.
  • Meet key performance indicators (KPIs) targets.
  • Logistics: Ensure team members' and equipment needs are met to sustain service levels.
  • Internal Coordination: Work with senior managers to create comprehensive training plans for team members and relay consistent issues to stakeholders.
  • External Communications: Demonstrate mastery of company offerings, understand complex client requests, and identify opportunities for continuous improvement.

Requirements

  • Bachelor's degree in a relevant discipline.
  • Three years of supervisory experience in a related field.
  • Experience supporting technology products or troubleshooting experience.
  • Intermediate knowledge of customer relationship management systems and cloud-based applications.
  • Excellent verbal and written communication skills.
  • Aptitude to quickly learn and navigate new technology, systems, and applications.

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