Client Service Representative

4 days ago


Makati City, National Capital Region, Philippines Cartrack Full time

We are Cartrack, a pioneering smart mobility SaaS company with an extensive global presence of over 2 million subscribers in 23 countries. We are seeking an exceptional Client Service Representative to join our fast-paced team.

Key Responsibilities:

  • First-Level Technical Support: Deliver prompt and professional assistance to customers via phone, email, and manage key accounts in the Philippines.
  • Fleet Repair Monitoring: Monitor fleet repairs daily and ensure adherence to our non-streaming list.
  • Customer Escalation Management: Escalate inquiries or issues to relevant departments and follow up on their resolution.
  • Full Customer Care: Foster customer retention, upsell, and sell to existing clients while maintaining a high level of customer satisfaction.

Requirements:

  • A minimum of 1 year of experience in customer service, key account management, or handling retention accounts in the BPO or Automotive and Telematics industry.
  • Proficiency in Microsoft Office, excellent Excel skills, and computer literacy with strong presentation skills.
  • A customer-centric approach with a focus on providing solutions, ideally backed by prior customer care experience.
  • Exceptional communication, interpersonal, and presentation skills.
  • Tech-savviness, initiative, analytical problem-solving abilities, and an out-of-the-box approach to deliver effective solutions.
  • A collaborative mindset, high energy levels, proactivity, motivation, organization, and a positive attitude.
  • Willingness to work onsite in Makati City, Philippines.

Compensation:

Our estimated annual salary for this position is around PHP 350,000 - PHP 450,000, depending on qualifications and experience. This offer is competitive and reflects the value we place on our team members' contributions.



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