Customer Service Representative

1 month ago


Makati City, National Capital Region, Philippines ConnectUs Marketing Solutions Inc. Full time

We are seeking a highly skilled and motivated Customer Service Representative to join our team at ConnectUs Marketing Solutions Inc. As a key member of our operations, you will be responsible for providing exceptional customer service to our clients in the North American market.

About the Role

This is a full-time, long-term employment opportunity with permanent work-from-home arrangements. You will be working as an Outbound Call Agent, making surveys, lead generation, event invitations, and sales calls to our clients' customers.

As a Customer Service Representative, you will be required to possess excellent English communication skills, typing speed of at least 40WPM, and the ability to work under pressure. You must also be able to multitask, prioritize tasks, and manage time efficiently. Additionally, you should have a customer-oriented mindset and be able to adapt to different personalities.

Responsibilities
  • Making outbound calls for surveys, lead generation, event invitations, and sales.
  • Handling inbound calls to resolve customer queries or close leads/sales.
  • Entering data into our CRM software to update customer information.
  • Responding to emails in a timely and professional manner.
  • Creating reports using Microsoft Office and Google Drive.
  • Meeting service level agreements set forth by our clients.
Requirements
  • Excellent English communication skills.
  • Typing Speed: at least 40WPM.
  • Ability to work under pressure.
  • Ability to multitask, prioritize, and manage time efficiently.
  • Customer orientation and ability to adapt and respond to different types of personalities.
Benefits
  • Permanent work-from-home arrangement.
  • Full-time and long-term employment opportunities.
  • Government-mandated benefits, health benefits, leaves, bonuses, and other incentives.
  • Salary based on skills, attitude, performance, and attendance.
  • Opportunities for regularization and promotion.
  • US and Canadian clients.
  • Shift: Graveyard Monday to Friday.
Why Work with Us?

We offer a dynamic and supportive work environment, with opportunities for growth and development. Our company is committed to providing exceptional customer service to our clients, and we believe that our team members are essential to achieving this goal.



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