Email Expert for Campaign Optimization

3 days ago

Manila, National Capital Region, Philippines beBeeExpert Full time $60,000 - $90,000
Email Solutions Specialist Role Overview

As an Email Solutions Specialist, you will be the go-to expert for clients using leading email marketing platforms. You will provide guidance on best practices, troubleshoot technical issues, and assist with IP management, authentication protocols, and sender reputation monitoring.

Key Responsibilities:
  • Assist clients in setting up and optimizing email campaigns.
  • Provide guidance on email deliverability best practices, including sender reputation management, authentication (SPF, DKIM, DMARC), and IP management.
  • Troubleshoot email-related issues, working with both customers and internal teams to resolve technical problems.
  • Educate customers on email compliance standards (CAN-SPAM, GDPR).
  • Collaborate with product and development teams to improve platform features and address client feedback.
  • Create and manage visual email automation workflows within chosen email platforms, as well as in Google Slides or other collaborative tools.
  • Conduct training sessions and create documentation to enhance user adoption and success.
  • Monitor email performance metrics and recommend strategies to improve engagement and deliverability.
  • Create, present, and discuss email marketing campaign reports with clients in a 30-minute focused meeting on a monthly basis.
Required Skills and Qualifications:
  • 2+ years of experience in email operations, deliverability, or a related role at a SaaS company or digital agency.
  • Strong understanding of IP management, email authentication protocols (SPF, DKIM, DMARC), and sender reputation.
  • Familiarity with email marketing platforms, ESPs, and SMTP relay services.
  • Experience troubleshooting email deliverability issues and working with ISPs or anti-spam services.
  • Knowledge of email compliance regulations (CAN-SPAM, GDPR).
  • Excellent communication skills with the ability to explain technical concepts to non-technical users.
  • Ability to work cross-functionally with customer support, product, and development teams.
  • Strong problem-solving skills and attention to detail.
Benefits:
  • Monthly Company Bonus Program
  • Paid Vacation Leave
  • Holiday Bonus
Home Office Requirements:
  • A stable internet connection with at least 50 Mbps postpaid
  • Backup Internet Connection
  • Computer (at least 16 GB RAM and Intel i5 core processor or equivalent)
  • Noise-Cancelling Headset
  • Power Backup
  • Dual Monitor
  • Camera

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