
Crypto Customer Support Specialist
3 days ago
We are seeking a talented Crypto Customer Support Specialist to join our team. As a key member of our customer support team, you will be responsible for providing exceptional customer service via chats and emails, building positive relationships with customers, and staying up-to-date with cutting-edge technology.
In this role, you will work closely with developers and other departments of various IT companies to resolve customer inquiries and issues in a timely and professional manner. You will also maintain working knowledge of our client's products and services, apply the latest customer happiness practices, and communicate effectively with colleagues and customers.
Required Skills and Qualifications- Native Dutch and English B2 communication skills
- At least 6 months of experience in a customer support role
- Personal or professional experience in trading/investments/blockchain is a must
- Experience providing support via live chats
- Experience with CRM systems
- Analytical and research skills
- Positive and responsible attitude
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)
- Flexible schedule
- Opportunity to work fully remotely
- Inclusive international environment
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- Work-life balance
- Responsive management interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development
We are a leading provider of secure technical, customer support, and CX services for tech companies around the globe. With over 30 countries represented and more than 60 languages spoken, we offer a unique opportunity to work with diverse clients and projects. Our people-first approach ensures that our team members receive individualized support and opportunities for growth and development.
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