Customer Support Specialist – FinTech/Crypto
1 week ago
What You'll Do:
- Respond to customer inquiries via chat, email, and other channels in a timely and professional manner.
- Troubleshoot account, transaction, or platform-related issues specific to financial or crypto services.
- Educate users on how to use our platform, especially features related to crypto wallets, transactions, and financial tools.
- Collaborate with internal teams (Product, Engineering, Compliance) to resolve complex user issues.
- Identify and escalate patterns or bugs that may impact the user experience.
What We're Looking For:
- 2+ years of experience in a customer support or client services role.
- Solid understanding of finance, banking, or cryptocurrency platforms and tools.
- Experience supporting users of fintech or crypto applications is a strong plus.
- Excellent written and verbal communication skills.
- A calm, empathetic, and solutions-oriented approach to customer interactions.
- Ability to work in a fast-paced, evolving environment.
Preferred Qualifications:
- Previous experience at a crypto exchange, wallet provider, or fintech company.
- Familiarity with blockchain technology, DeFi platforms, or digital assets.
- Knowledge of regulatory and compliance considerations in finance or crypto.
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