
Crypto Customer Service Specialist
3 days ago
As a Customer Support Consultant at our organization, you will provide exceptional customer support via chats and emails. This is an excellent opportunity for someone with strong communication skills to make a real impact on our customers' experience.
You will build long-lasting relationships with customers by listening to their concerns, responding promptly, and providing solutions that meet their needs. Meeting team KPIs will be crucial in this role, ensuring that we maintain high levels of customer satisfaction.
To excel in this position, you must stay up-to-date with cutting-edge technology and securely work with customers' sensitive information. Additionally, applying customer happiness practices and maintaining working knowledge of our products and services are essential.
We are looking for candidates who possess native Chinese and English upper intermediate (B2 level) proficiency. A minimum of 6 months of experience in a customer support role and experience with live chats and emails are also required.
- Key Responsibilities:
- Provide customer support via chats and emails
- Build long-lasting relationships with customers
- Meet team KPIs
- Stay updated on cutting-edge technology
- Work with sensitive customer information
- Apply customer happiness practices
- Maintain knowledge of products and services
Requirements:
- Native Chinese and English upper intermediate (B2 level)
- At least 6 months of experience in a customer support role
- Experience with live chats and emails
- Personal or professional experience in crypto
- Analytical and research skills
- Positive and responsible attitude
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
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