Knowledge Strategist

1 day ago

Bacoor, Calabarzon, Philippines beBeeStrategist Full time ₱170,000 - ₱220,000
Job Overview

This role is a strategic leader responsible for the overall vision, governance, and continuous improvement of an organization's IT knowledge management ecosystem.

About the Job

The ideal candidate will possess exceptional technical acumen, linguistic precision, and the ability to translate complex technical concepts into clear, actionable knowledge for diverse audiences.

Main Responsibilities
  • IT Knowledge Management Strategy

Define, implement, and continuously improve the IT knowledge management strategy and processes, aligning with ITIL v4 and KCS v6 principles.

Process Owner

Act as the process owner for knowledge management, ensuring adherence to governance and standards for quality, consistency, and accessibility of knowledge articles.

Knowledge Management Framework

Develop and manage the knowledge management framework, including policies, procedures, and guidelines for content creation, review, and lifecycle management.

Industry Best Practices

Stay abreast of new technologies and industry best practices in knowledge management, including AI and document automation, to drive continuous innovation.

Requirements
  • Progressive Experience

A minimum of 3+ years of progressive experience in IT Service Management, with a significant portion dedicated to Knowledge Management leadership roles.

Hands-on Experience

At least 3+ years of hands-on experience as a Systems Administrator, IT Support Specialist, or similar frontline IT operational role, demonstrating a deep understanding of IT infrastructure, troubleshooting, and daily operational challenges; ServiceNow experience preferred.

KCS Methodology

Proven experience in implementing and administering Knowledge-Centered Service (KCS) methodology within an ITSM framework.

Technical Writing

Demonstrated experience in technical writing, editing, and content quality assurance.

The ideal candidate has a passion for knowledge management and automation, excellent organizational and leadership skills, and can communicate effectively with team members of all levels.

This role requires strong analytical skills to interpret data, identify knowledge gaps, and drive continuous improvement, as well as the ability to foster a culture of knowledge sharing and collaboration.

Key Skills
  • Technical Acumen

In-depth knowledge of operating systems, hardware, networking, and IT security concepts.

Linguistic Proficiency

Exceptional command of the English language, including advanced grammar, syntax, punctuation, and style.

Process & Methodologies

Expert-level understanding and practical application of ITIL v4 and KCS v6 principles and practices.

Communication & Collaboration

Excellent written and verbal communication skills, with the ability to engage, influence, and build strong relationships with technical teams, business stakeholders, and leadership.

Analytical & Problem-Solving

Strong analytical skills to interpret data, identify knowledge gaps, and drive continuous improvement.

The selected candidate will have the opportunity to work with leading technology platforms, collaborate with global teams, and contribute to the development of innovative solutions that drive business growth and customer satisfaction.

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