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Operational Optimization Specialist

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Taguig, National Capital Region, Philippines beBeeWorkforce Full time ₱800,000 - ₱1,200,000
Optimize Workforce Planning

Job Description:

We are seeking an experienced and analytical professional to optimize workforce planning and operations. The ideal candidate will have expertise in forecasting, scheduling, and resource management to ensure optimal staffing levels, improve operational efficiency, and drive performance excellence.

Key Responsibilities:

  • Develop accurate forecasting models and capacity planning strategies
  • Create optimal scheduling methods and resource allocation plans
  • Monitor real-time performance and adjust staffing accordingly
  • Analyze workforce data and generate actionable insights
  • Collaborate with operations teams to meet service level targets
  • Implement best practices and process improvements

Requirements:

  • 5+ years of experience in workforce management
  • Must have experience handling multiple accounts/lines of business
  • Proficiency in workforce management tools and analytics software
  • Strong analytical and problem-solving skills
  • Experience in forecasting and scheduling methodologies
  • Excellent communication and leadership abilities
  • Knowledge of contact center operations preferred

What We Offer:

Ready to take your career to the next level? Apply now for this exciting opportunity to make a meaningful impact on our organization.