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Customer Service Representative
4 weeks ago
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Job ID : VR750
Job Description:We are a virtual receptionist company based in the United States looking for skilled and professional Virtual Receptionists to effectively handle inbound calls, answer inquiries, and book appointments for our clients in the home services industry. Our clients include cleaning companies, electricians, plumbers, landscapers, and more.
As a Virtual Receptionist, you will represent our clients as if you were part of their in-office team. You will greet callers warmly, answer questions based on our client's guidelines, and schedule appointments using their CRM or scheduling platforms. Training will be provided to ensure you can confidently and accurately handle customer inquiries.
During calls, you will take detailed call summary notes, capturing the customer's contact information, reason for inquiry, and any other relevant details. After each call, you will promptly send these summaries to our clients, ensuring accuracy and professionalism.
Key Responsibilities:- Answer inbound calls with professionalism and a friendly tone.
- Follow client-provided scripts and standard greetings.
- Provide accurate responses to customer inquiries.
- Schedule appointments using client CRMs and scheduling platforms.
- Take detailed call summary notes while on the call.
- Send accurate and well-written call summaries to clients immediately after calls.
- Ensure all call details are recorded without typos or missing information.
- Communicate with clients as needed to confirm instructions and receive feedback.
- Internet speed of at least 40 Mbps.
- Computer with Intel i3 processor or higher, 8GB RAM.
- Backup power source.
- Backup internet connection.
- Previous BPO or customer service experience is preferred.
- Ability to multitask by managing calls, taking notes, and sending follow-ups.
- Strong written and verbal communication skills.
- Excellent attention to detail to ensure accurate call summaries.
- Confident in communicating directly with clients when necessary.
- Experience working remotely is preferred but not required.
- Willingness to undergo training and learn client-specific protocols.
- Motivated, hardworking, and eager to contribute to the team.
Working hours: 5 days per week, 9 hours per day, 1 hour for lunch and two,15-minute breaks. Time Zone: Pacific Standard Time (Los Angeles).
Paid time off is offered after completing 3 months of employment.
Work Schedule & Shift Assignment
Our business operates 7 days a week, and we offer multiple shift schedules to meet client demands. Available shifts include (all time in PST):
- 5:00 AM – 2:00 PM
- 7:00 AM – 4:00 PM
- 8:00 AM – 5:00 PM
- 11:00 AM – 8:00 PM
Rest Day/Days Off:
- Vary depending on client need
- Weekend offs (Saturday and Sunday)
Important:
We onboard new team members proactively to ensure readiness for fluctuating client needs. As such, final shift assignments are determined after the 2-week training period, based on actual call volume and coverage requirements. While we do our best to consider preferences, flexibility is essential.
