Customer Service Representative Position

2 days ago

Manila, National Capital Region, Philippines beBeeCustomerService Full time ₱24,000 - ₱48,000
Job Title

A customer service representative plays a vital role in ensuring the satisfaction of customers by delivering prompt, high-quality responses to inquiries.

This position requires strong communication and problem-solving skills to provide helpful and accurate support to clients across various industries including SaaS, e-commerce, hospitality, and services.

About the Role
  • We are looking for a dedicated individual who can monitor and respond to inbound inquiries in real-time.
  • The ideal candidate will have excellent English communication skills: verbal, written, and reading.
Key Responsibilities
  1. Provide clear and concise responses to customer inquiries via phone, email, or chat.
  2. Understand customer context to offer relevant and strategic support.
  3. Collaborate with internal teams to resolve complex issues.
Requirements
  • 4+ years of experience in customer-facing roles (preferably in SaaS, e-commerce, or tech).
  • Familiarity with conversion rate optimization (CRO) best practices.
  • Ability to work independently with minimal supervision.
What We Offer

We offer a dynamic and supportive work environment that fosters growth and development.

Ongoing training and professional development opportunities to enhance your skills and knowledge.

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