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Strategic Account Director

1 week ago

Manila, National Capital Region, Philippines CYBALINK SOLUTIONS, INC. Full time

Strategic Account Director sought by Cybalink Solutions, Inc. to develop and maintain high-value client partnerships, drive service excellence, and oversee employee performance and development.

This role demands a proactive leader who excels in problem-solving, fosters strong internal and external partnerships, and ensures adherence to company policies and industry best practices.

Responsibilities include:

  • Client Relationship Leadership: Develop high-value client partnerships, ensuring strategic alignment with business objectives.
  • Strategic Customer Satisfaction: Implement initiatives to enhance client satisfaction, addressing concerns and optimizing service experience.
  • Policy Compliance: Evaluate company policies and identify opportunities for enhanced operational efficiency.
  • Employee Development: Collaborate with HR to implement coaching and professional development programs aligned with business goals.

Requirements:

  • Significant experience in client services, account management, or a leadership role.
  • Proven expertise in high-level performance management, including executive coaching and structured feedback.
  • Strong analytical and problem-solving skills, with experience managing complex client accounts.