Workforce Planning Professional

4 days ago

Davao City, Davao, Philippines beBeeWorkforce Full time ₱1,500,000 - ₱2,000,000
Job Description

We are seeking an experienced Workforce Management professional to lead our team in planning and scheduling.

Required Skills and Qualifications
  • At least 1-3 years of experience as a WFM Manager Planning & Scheduling is required.
  • Flexibility to work onsite in a designated location is necessary.
  • A highly motivated individual with skills to develop and coach team members to achieve performance expectations is preferred.
  • Ability to mentor, coach, and provide direction to a team of employees is essential.
  • Willingness to work a flexible schedule is required.
Benefits
  • Day 1 Health Maintenance Organization (HMO) coverage is provided.
  • Competitive compensation is offered.
  • Career growth opportunities are available.
Essential Functions/Core Responsibilities
  1. Reviews completed forecasts, schedules, and plans developed by team members to ensure completion, accuracy, and adherence to standards.
  2. Partners with Business Development, Operations, and Clients to develop new models to support staffing and volume changes.
  3. Leads reviews of Call Center efficiency and customer service performance to ensure client needs and Convergys financial performance are met.
  4. Partners with support functions (IT) to ensure that forecasting, planning, and scheduling tools/software are properly configured and maintained to support the Workforce Management team.
  5. Leads the development of forecasts, resource plans, and schedules for new programs.
Qualifications
  • An Associate's degree in a related field from a four-year college or university, along with more than seven years of relevant experience (with at least two years of Progressive Mgmt Experience), is preferred.
  • Experience with forecasting, capacity planning, and scheduling software tools is necessary.
  • Excellent communication skills, both written and verbal, are required. Ability to effectively present information to internal and external associates is essential.
  • Advanced Microsoft Office skills are necessary.
  • Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment is required.
  • Demonstrated ability to mentor, coach, and provide direction to a team of employees is essential.
  • Demonstrated ability to take initiative and ownership with focus on continuous improvement is necessary.
  • Excellent attention to detail is required.
  • Demonstrated ability to foster customer service disposition and sense of professionalism for self and team is essential.
  • Solid understanding of the organization's business operations and industry, along with demonstrated business acumen, is necessary.
  • Demonstrated ability to comprehend, analyze, and interpret data is required.
Career Framework Role

Manages professional employees and/or supervisors or supervises large, complex technical or business support or production operations team(s). Is accountable for the performance and results of a team within own discipline or function. Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals. Adapts departmental plans and priorities to resolve operational challenges. Decisions are guided by policies, procedures, and business plan; receives guidance from senior manager and/or director. Provides technical guidance to employees, colleagues, and/or customers. Has accountability for results in terms of costs, strategies, and employees.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

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