
Senior Customer Service Manager
5 days ago
We are seeking a seasoned professional to lead and manage our customer service function, delivering high-quality support experiences to clients and partners.
Key Responsibilities:- Develop and implement policies, procedures, and standards aligned with business goals and customer expectations.
- Monitor and analyze customer service metrics to identify areas for improvement, drive team performance, and report insights to leadership.
- Handle escalated customer issues and complaints with professionalism and urgency, ensuring timely resolution and customer satisfaction.
- Cross-functionally collaborate with Product, Engineering, Sales, and Operations teams to resolve customer pain points and improve platform experience.
- Minimum 6 years of experience in customer service for a tech or SaaS company, including at least 2 years in a managerial or team lead role.
- Strong understanding of customer service practices and customer journey management within tech or SaaS companies.
- Previous experience in the insurance or InsurTech space is an advantage.
- Remote work environment.
- Competitive remuneration package.
- Performance bonus.
- Stock options after 6 months.
- Company activities and events.
- Learning and development plan.
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Senior Customer Experience Manager
5 days ago
Pulong Santa Cruz, Calabarzon, Philippines beBeeCustomer Full time ₱900,000 - ₱1,200,000Job Title: Senior Customer Experience ManagerThe Opportunity:We are seeking a highly skilled and proactive Senior Customer Experience Manager to lead and develop a high-performing team. This critical role ensures consistent achievement of service levels and customer satisfaction while continuously enhancing our phone support processes.We've experienced...
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Customer Service Delivery Manager
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Pulong Santa Cruz, Calabarzon, Philippines beBeeExcellence Full time ₱2,000,000 - ₱2,500,000Customer Service Professional OpportunityWe are seeking an experienced customer support specialist to lead and manage our customer service function, delivering high-quality support experiences to clients and partners.About the RoleDevelop and implement customer-centric policies, procedures, and standards to align with business objectives and customer...
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Senior Customer Service Specialist
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Customer Service Specialist
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Pulong Santa Cruz, Calabarzon, Philippines beBeeCustomerService Full time ₱35,000 - ₱45,000Delivering World-Class ServiceTalentPop App is on a mission to build an amazing team of customer service professionals who are passionate about delivering exceptional service and making a meaningful impact with every interaction.Key ResponsibilitiesAddress Customer Inquiries: Handle customer inquiries through email, phone, live chat, and/or social...
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Customer Service
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Ambassador of Exceptional Customer Service
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Pulong Santa Cruz, Calabarzon, Philippines beBeeSupport Full time $40,000 - $50,000Welcome to our Support Team!We are looking for a skilled Customer Support Specialist to join our team. As a key member of our support staff, you will be responsible for providing top-notch customer service and ensuring that our clients have an exceptional experience with our products.Job Description:In this role, you will serve as the first point of contact...
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Customer Service Representative
2 weeks ago
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Customer Service Representative
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Pulong Santa Cruz, Calabarzon, Philippines beBeeCommunication Full time ₱250,000 - ₱430,000Customer Service RepresentativeWe are seeking a detail-oriented and reliable Customer Service Representative to handle customer inquiries, process refunds, and manage shipping labels.The ideal candidate will have excellent English communication skills, strong attention to detail, and the ability to work independently.Key Responsibilities:Process customer...
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Senior Customer Experience Manager
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Pulong Santa Cruz, Calabarzon, Philippines beBeeCustomerService Full time ₱33,500 - ₱38,500Customer Service Leader Job Description:The Customer Service Leader is responsible for handling customer escalations and concerns effectively via inbound/outbound calls, live chat, email, and text.They will provide exceptional customer service that ensures the customer feels heard, valued, and respected.This role requires a proven track record of leadership...
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Customer Service Professional
5 days ago
Pulong Santa Cruz, Calabarzon, Philippines beBeeCustomer Full time $45,000 - $85,000Job Overview:We are seeking an experienced professional to assume the role of Customer Service Representative. As a vital component of our customer service department, you will be responsible for providing exceptional support and services to our clients.Key Responsibilities:Sales and Customer Support FunctionsAchieve sales targets and contact center...