Senior Customer Service Manager

5 days ago


Pulong Santa Cruz, Calabarzon, Philippines beBeeLeadership Full time ₱1,000,000 - ₱1,500,000
Customer Support Role Overview

We are seeking a seasoned professional to lead and manage our customer service function, delivering high-quality support experiences to clients and partners.

Key Responsibilities:
  • Develop and implement policies, procedures, and standards aligned with business goals and customer expectations.
  • Monitor and analyze customer service metrics to identify areas for improvement, drive team performance, and report insights to leadership.
  • Handle escalated customer issues and complaints with professionalism and urgency, ensuring timely resolution and customer satisfaction.
  • Cross-functionally collaborate with Product, Engineering, Sales, and Operations teams to resolve customer pain points and improve platform experience.
About You:
  • Minimum 6 years of experience in customer service for a tech or SaaS company, including at least 2 years in a managerial or team lead role.
  • Strong understanding of customer service practices and customer journey management within tech or SaaS companies.
  • Previous experience in the insurance or InsurTech space is an advantage.
What We Offer:
  • Remote work environment.
  • Competitive remuneration package.
  • Performance bonus.
  • Stock options after 6 months.
  • Company activities and events.
  • Learning and development plan.


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