Ambassador of Exceptional Customer Service

2 days ago

Pulong Santa Cruz, Calabarzon, Philippines beBeeSupport Full time $40,000 - $50,000

Welcome to our Support Team

We are looking for a skilled Customer Support Specialist to join our team. As a key member of our support staff, you will be responsible for providing top-notch customer service and ensuring that our clients have an exceptional experience with our products.

Job Description:

In this role, you will serve as the first point of contact for our customers, handling inquiries via phone, email, and chat. You will also work closely with our internal teams to resolve issues and provide solutions to our customers.

The ideal candidate will have excellent communication skills, both written and verbal, and be able to effectively communicate with customers in a professional and courteous manner. You will also be highly organized, with strong time management skills and the ability to multitask in a fast-paced environment.

About the Role:

  • Greet customers and route them to the appropriate team member
  • Answer phone calls, emails, and chats in a timely and professional manner
  • Work with managers and customer support representatives to connect customers with the right resources
  • Create best practices for waiting room etiquette and maintaining a positive Zoom room environment
  • Educate customers on our support functions and features
  • Provide feedback to leadership to improve the customer experience
  • Connect senior specialists with scheduled customers
  • Facilitate urgent escalations by working with managers and senior specialists

Requirements:

  • High school diploma or equivalent required
  • Prior experience as a receptionist, scheduler, administrative/clerical assistant, or similar role preferred
  • Knowledge of online calendars and scheduling (i.e., Google Calendar) preferred
  • Experience answering high-volume calls and solving customer needs preferred
  • Excellent phone, email, and instant messaging communication skills
  • Organization skills to keep accurate records and important information up-to-date
  • Time management skills to prioritize and complete a variety of tasks throughout the day in a fast-paced environment
  • Patience and listening skills to respond appropriately and interact positively with customers
  • Interpersonal skills to create a pleasant experience for all customers, such as being personable and attentive
  • Emotional intelligence to adjust your communication style based on the nature of the interaction
  • The ability to build lasting first impressions and relationships with customers
  • Able to work from home and be 'camera-ready', requiring a quiet workspace with minimal distractions
  • Reliable high-speed internet/Wi-Fi connection at home with minimal interruptions
  • Availability to work a flexible schedule, including mornings, nights, weekends, and holidays
  • Knowledge of our products and services preferred
  • Intermediate MAC computer skills, including use of multiple monitors and applications
  • Basic knowledge of the following applications: Google Suite, Zoom, Slack, Excel, Spreadsheets, MAC, etc.

Language Skills Required:

  • Fluent in English
  • Demonstrated verbal and written communication skills

Equal Employment Opportunity Information:

We are an equal opportunity employer and invite you to voluntarily provide demographic information. This information is used solely for compliance with government recordkeeping and reporting requirements. Providing this information is voluntary and will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.

  • Customer Service Ambassador

    1 day ago

    Pulong Santa Cruz, Calabarzon, Philippines beBeeCustomer Full time ₱45,000 - ₱50,000

    Customer Service AmbassadorThe primary objective of this role is to deliver exceptional customer experiences across multiple channels. This entails addressing customer inquiries and providing support through various means, including email, live chat, phone, and social media.

  • Customer Service Ambassador

    1 day ago

    Pulong Santa Cruz, Calabarzon, Philippines beBeeCustomerService Full time ₱300,000 - ₱450,000

    Job Title: Customer Service Ambassador">We are seeking highly motivated Customer Service Representatives to join our team as ambassadors of excellent customer service and support through various channels.Key Responsibilities:">Address customer inquiries via email, phone, live chat, and/or social media.Assist customers with orders, shipping, product details,...

  • Customer Experience Specialist

    2 days ago

    Pulong Santa Cruz, Calabarzon, Philippines beBeeAmbassador Full time ₱1,800,000 - ₱2,500,000

    Job Title:Customer Experience Ambassador About the Role:We are seeking a highly skilled Customer Experience Ambassador to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service across various channels, including email, live chat, phone, and social media.You will embody our company values and...

  • Exceptional Customer Service Representative Wanted

    16 hours ago

    Pulong Santa Cruz, Calabarzon, Philippines beBeeCustomerSupport Full time ₱350,000 - ₱550,000

    We are seeking a customer service representative who can provide exceptional support to our customers via chat, email, or phone. The ideal candidate will be able to handle inquiries related to product information, order tracking, returns, and account concerns in a professional and friendly manner.

  • Service Ambassador

    2 days ago

    Pulong Santa Cruz, Calabarzon, Philippines beBeeCustomer Full time ₱20,000 - ₱25,000

    Career opportunities in customer service can be transformative. By joining a dynamic team, you can build a successful career that aligns with your passions.Our company partners with brands to deliver exceptional customer experiences through innovative solutions. Our mission is to empower our clients by providing unparalleled support and services.About the...

  • Sales Growth Ambassador

    1 day ago

    Pulong Santa Cruz, Calabarzon, Philippines beBeeAmbassadorship Full time ₱800,000 - ₱1,000,000

    About the RoleThis is a unique opportunity to join a high-growth company as a Sales Growth Ambassador. In this role, you will play a pivotal part in driving revenue growth through outbound sales and lead generation.You will work closely with our client-facing team to develop and execute targeted campaigns that engage key decision-makers and drive...

  • Customer Experience Ambassador

    1 day ago

    Pulong Santa Cruz, Calabarzon, Philippines beBeeCustomerService Full time ₱141,800 - ₱184,000

    About the PositionAs a key figure in our organization, you will play a vital role in delivering exceptional customer service and experience.With a focus on problem-solving and interpersonal communication, this position is ideal for individuals who thrive in dynamic environments.The successful candidate will be an effective listener, able to navigate complex...

  • Exceptional Customer Experience Representative

    2 days ago

    Pulong Santa Cruz, Calabarzon, Philippines beBeeCustomer Full time ₱4,400 - ₱6,600

    We're seeking an experienced and highly skilled Customer Service Representative to join our team. In this role, you'll be responsible for providing exceptional customer service via social media platforms.Job DescriptionRespond to and resolve customer inquiries in a timely and professional manner.Troubleshoot and resolve complex customer issues related to...

  • Customer Experience Ambassador

    1 day ago

    Pulong Santa Cruz, Calabarzon, Philippines beBeeSupport Full time $18,000 - $24,000

    We are seeking a skilled Support Professional to join our global team. As a key member of our support squad, you will play a vital role in delivering exceptional customer experiences.This is a remote opportunity with occasional in-person attendance for training sessions, meetings, and team gatherings.Your primary responsibility will be to facilitate the...

  • Customer Experience Ambassador

    1 day ago

    Pulong Santa Cruz, Calabarzon, Philippines beBeeCustomer Full time ₱250,000 - ₱350,000

    Deliver Exceptional Customer ServiceTalentPop is looking for talented professionals who can provide world-class service and make a meaningful impact with every interaction.Key ResponsibilitiesAddress Customer Inquiries: Timely and effective resolutions through various channels.Support Customers: Order, shipping, product details, and returns with thoughtful...