Senior Customer Service Specialist

5 days ago


Pulong Santa Cruz, Calabarzon, Philippines beBeeCustomerService Full time ₱5,000 - ₱63,300

Are you a detail-oriented professional looking to enhance your skills in customer service, sales coordination, and CRM management?

">Job Overview

This role requires a skilled individual to manage leads, handle inbound and outbound calls with professionalism, address client inquiries, and provide timely support.

Key Responsibilities:
  • Customer Service: Handle incoming and outgoing calls with professionalism, addressing client inquiries and providing timely assistance.
  • CRM Management: Manage leads by updating statuses, tagging appropriately, and sending email campaigns or follow-ups.
  • Email Follow-Ups: Draft and send professional email responses to clients and leads.
  • Lead Coordination: Track and nurture leads through the pipeline, ensuring no opportunities are missed.
  • Research: Conduct research on industry-related information to support client needs and business operations.
  • Reporting: Maintain accurate records and provide updates on lead activity and pipeline progress.
Requirements
  • Experience in customer service, sales coordination, or CRM management is required.
  • A strong understanding of HubSpot CRM is essential.
  • Excellent communication skills with a customer-first attitude are necessary.
  • Strong organizational and multitasking skills are required.
  • The ability to research, analyze, and present information clearly is crucial.
  • Highly detail-oriented individuals with strong follow-up skills are preferred.

This is a full-time remote opportunity with flexible working hours.



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