Speech Analytics Expert
4 weeks ago
At Neksjob, we are seeking a highly skilled Speech Analytics Specialist to join our Customer Operations Transformation team. The successful candidate will be responsible for leveraging speech analytics technology to analyze customer interactions and derive actionable insights.
Key Responsibilities:- Speech Analytics Implementation & Maintenance: Configure and maintain speech analytics software, develop and manage speech analytics models and call categorization schemes, and ensure the integrity and quality of data within the system.
- Data Analysis & Insight Generation: Analyze large volumes of call data to identify trends, patterns, and insights, generate reports and dashboards to communicate findings to stakeholders, and provide actionable recommendations to improve customer service, sales, and compliance based on analysis.
- Cross-Functional Collaboration: Work closely with Service Delivery, Quality, Training teams to understand their needs and provide tailored analytics solutions, and participate in strategy meetings to align speech analytics objectives with business goals.
- Continuous Improvement: Monitor and refine speech analytics processes and models to enhance accuracy and relevance, and stay updated with the latest trends and advancements in speech analytics technology.
- Training & Support: Train team members and stakeholders on how to use speech analytics tools and interpret the results.
- Minimum of 3 years of experience in speech analytics, speech data analysis, or a related field.
- Experience with natural language processing (NLP) and experience on at least speech analytics platforms (e.g., Genesys, Verint, NICE, CallMiner).
- Experience in Customer Service / Customer Care industry.
- Bachelor's degree in any discipline.
We are an equal opportunities employer and welcome applications from all qualified candidates. Please submit your application, including your resume and a cover letter, to [insert contact information].
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Speech Analytics Expert
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Taguig, National Capital Region, Philippines Neksjob Full time{"Overview":{"text":"At Neksjob, we are seeking a skilled Speech Analytics Specialist to leverage speech analytics technology to analyze customer interactions and derive actionable insights.","bold":""},"Responsibilities":{"text":"Configure and maintain speech analytics software.Develop and manage speech analytics models and call categorization...
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