Speech Analytics Specialist

3 weeks ago


Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time

We are seeking a highly skilled Speech Analytics Specialist to join our team at TASQ Staffing Solutions, within its Data&AI org. The ideal candidate will be responsible for leveraging speech analytics technology to analyze customer interactions and derive actionable insights.

Key Responsibilities:

  • Speech Analytics Implementation & Maintenance - Configure and maintain speech analytics software to ensure data integrity and quality.
  • Data Analysis & Insight Generation - Analyze large volumes of call data to identify trends, patterns, and insights, and generate reports and dashboards to communicate findings to stakeholders.
  • Cross-Functional Collaboration - Work closely with Service Delivery, Quality, Training teams to understand their needs and provide tailored analytics solutions.
  • Continuous Improvement - Monitor and refine speech analytics processes and models to enhance accuracy and relevance.
  • Training & Support - Train team members and stakeholders on how to use speech analytics tools and interpret the results.

Requirements:

  • Minimum 3 years of experience in speech analytics, speech data analysis, or a related field.
  • Experience with natural language processing (NLP) and experience on speech analytics platforms.
  • Bachelor's degree in any discipline.

What We Offer:

  • Mid shift schedule.
  • Weekends off.
  • Taguig, Uptown Bonifacio Tower 3.

Why TASQ Staffing Solutions?

We are a leading provider of staffing solutions, committed to delivering exceptional service to our clients. Our team is passionate about helping businesses succeed, and we believe that our Speech Analytics Specialist will play a key role in driving our success.



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