Speech Analytics and Insights Specialist
3 weeks ago
We are seeking a highly skilled Speech Analytics Specialist to join our Customer Operations Transformation team at TASQ Staffing Solutions.
Key Responsibilities:- Speech Analytics Implementation & Maintenance: Configure and maintain speech analytics software to ensure seamless data analysis.
- Data Analysis & Insight Generation: Analyze large volumes of call data to identify trends, patterns, and actionable insights.
- Cross-Functional Collaboration: Work closely with Service Delivery, Quality, and Training teams to understand their needs and provide tailored analytics solutions.
- Continuous Improvement: Monitor and refine speech analytics processes and models to enhance accuracy and relevance.
- Training & Support: Train team members and stakeholders on how to use speech analytics tools and interpret the results.
Requirements:
- Minimum of 3 years of experience in speech analytics, speech data analysis, or a related field.
- Experience with natural language processing (NLP) and at least one speech analytics platform (e.g., Genesys, Verint, NICE, CallMiner).
- Bachelor's degree in any discipline.
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Taguig, National Capital Region, Philippines Neksjob Full time{"Overview":{"text":"At Neksjob, we are seeking a skilled Speech Analytics Specialist to leverage speech analytics technology to analyze customer interactions and derive actionable insights.","bold":""},"Responsibilities":{"text":"Configure and maintain speech analytics software.Develop and manage speech analytics models and call categorization...
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