Delivery Excellence Lead

6 days ago


Manila, National Capital Region, Philippines Nezda Technologies, Inc. Full time

Company Overview:

We are Nezda Technologies, Inc., a leading provider of innovative solutions. Our team is passionate about delivering exceptional results and building long-lasting relationships with our clients.

Job Description:

The Service Delivery Manager plays a crucial role in ensuring the successful delivery of projects and programs. This individual will oversee daily activities, provide direction and guidance as needed, and support technical interfaces and design activities for customers.

Key Responsibilities:

  1. Capability Presentations and Requirements Gathering: Participate in capability presentations, requirements gathering, and proposal preparations for RF I/RFP/RFCs.
  2. KPI Development and Reporting: Develop required KPIs of project and/or resources and ensure that those KPIs are consistently met and reported to the client.
  3. Technical Activities Coordination: Own coordination of technical activities with own engineering teams and client teams.
  4. Solution Implementation and Technical Delivery: Own technical (solution) implementation and technical delivery: quality, utilization, resource assignments.
  5. Scope and Budget Development: Develop scope and budget for delivery projects.
  6. Client Milestone Achievement: Passionately deliver client milestones and SLAs – be it support/maintenance programs or development work.
  7. Team Oversight and Guidance: Oversee daily activities of delivery team and provide direction and guidance as needed.
  8. Technical Interfaces and Design Activities: Support technical interfaces and design activities for customers in conjunction with Project Manager from the regional delivery team.
  9. Process Consistency and Excellence: Drive process consistency and excellence in delivery across projects and accounts.
  10. Delivery Reviews and Continuous Improvement: Responsible for conducting Delivery reviews, identifying opportunities for continuous improvement and owning client CSAT and NPS scores.
  11. Process Improvements: Develop process improvements to achieve cost effectiveness and time saving.
  12. Resource Engagement and Management: Support and engage resources or project team.
  13. Team Competence and Operational Excellence: Ensure that team maintains a high level of competence and operational excellence.
  14. Performance Evaluation and Training Needs: Evaluate the performance of team members and determine training needs.
  15. Employee Transitions and Attrition: Engage resources and manage employee transitions and attrition.

Business Growth and Relationship:

  1. Customer Relationships: Build and promote strong, long-lasting customer relationships by partnering with them and understanding their stated and unstated needs.
  2. Business Growth Opportunities: Identify business growth opportunities (aka farming), in accounts where delivery is ongoing. Help manage the expansion of business and conversion from usual staffing to a more value-adding service.
  3. Collaboration with Sales Teams: Work closely with regional sales teams and account teams for organic growth.


  • Manila, National Capital Region, Philippines Capgemini Full time

    Your Key ResponsibilitiesStrategic Leadership: Develop and implement strategic plans to achieve account objectives and drive growth.Client Relationship Management: Serve as the executive point of contact for the client, ensuring exceptional customer satisfaction and long-term partnerships.Operational Oversight: Oversee the delivery of all projects and...


  • Manila, National Capital Region, Philippines Blaseek Full time

    Blaseek is looking for an exceptional Service Delivery Excellence Lead to join our team and drive excellence in IT service management.The successful candidate will be responsible for optimizing ITSM processes, enhancing IT operations, and implementing best practices to ensure structured and efficient service management.To achieve this, they will govern ITSM...


  • Manila, National Capital Region, Philippines Ascendion Full time

    We are seeking a highly skilled Delivery Excellence Manager to lead our IT project activities within the scope of our organization using Agile or waterfall methodology. As a key member of our team, you will be responsible for managing projects and ensuring timely end-to-end delivery.Key Responsibilities:Managing project management responsibilities in either...


  • Manila, National Capital Region, Philippines Nezda Global Full time

    We're seeking a seasoned professional to join our team as a Delivery Excellence Director at Nezda Global.About the RoleThis is a mid-senior level full-time position responsible for leading service delivery excellence initiatives, ensuring client satisfaction and service quality.ResponsibilitiesDevelop and implement strategies to drive continuous improvement...


  • Manila, National Capital Region, Philippines Wipro Technologies Full time

    Job SummaryWe are seeking an experienced Global Delivery Lead to join our team. In this role, you will be responsible for leading and managing global delivery teams to achieve business objectives. You will work closely with cross-functional teams to develop and implement strategies to drive revenue growth, enhance process efficiency, and ensure superior...


  • Manila, National Capital Region, Philippines Ascendion Full time

    About the roleAscendion is seeking an experienced IT Service Delivery Lead to join our dynamic team in Ortigas, Pasig City, Metro Manila. As the IT Service Delivery Lead, you will play a pivotal role in ensuring the seamless and efficient delivery of IT services to our valued clients. This is a full-time position offering opportunities for growth and...


  • Manila, National Capital Region, Philippines InfoTrust Co. Full time

    The GRC Services Delivery Lead role at InfoTrust Co. involves overseeing the delivery of Governance, Risk, and Compliance (GRC) services, ensuring high-quality outcomes and client satisfaction.Main ResponsibilitiesManage and lead GRC service delivery teams, focusing on excellence in service quality and timeliness.Develop and implement service delivery...


  • Manila, National Capital Region, Philippines TASQ Staffing Solutions Full time

    Job SummaryWe are seeking a highly skilled Delivery Project Lead to join our team at TASQ Staffing Solutions. The successful candidate will have a strong background in project management, excellent leadership skills, and the ability to drive results-oriented projects forward.Main Responsibilities:Lead cross-functional teams to achieve strategic...


  • Manila, National Capital Region, Philippines VISEO Full time

    Job ProfileWe are seeking a highly skilled Service Delivery Manager to join our team.About This JobThis role involves overseeing the delivery of IT services that support our retail operations, including implementing and managing ITIL frameworks, developing and maintaining service level agreements, and collaborating with stakeholders to communicate change...


  • Manila, National Capital Region, Philippines Yokogawa Philippines, Inc. Full time

    Commercial Excellence Lead:This is a unique opportunity for a seasoned sales professional to lead our sales team and drive commercial excellence. As Commercial Excellence Lead, you will be responsible for developing and executing sales strategies that meet or exceed revenue and profitability targets.Main Responsibilities:Lead the sales team to achieve...


  • Manila, National Capital Region, Philippines Novare Philippines Inc. Full time

    We are seeking an experienced Salesforce professional to lead the implementation of Salesforce solutions using Agile methodologies. As a key member of our team, you will be responsible for overseeing the end-to-end delivery of Salesforce projects, ensuring alignment with business goals and timelines.Key Responsibilities:Implement Agile frameworks to...

  • Agile Delivery Lead

    3 days ago


    Manila, National Capital Region, Philippines ING Full time

    Key ResponsibilitiesAs an Agile Delivery Lead, you will be responsible for leading the delivery of agile projects, ensuring that they are completed on time, within budget, and to the required quality standards. You will work closely with cross-functional teams, including product management, design, and QA, to ensure seamless execution of projects.The key...


  • Manila, National Capital Region, Philippines Satellite Office Full time

    Job SummaryWe are seeking a Senior Project Delivery Lead to drive and ensure the successful delivery of projects for our global clients. The ideal candidate will have a strong background in project management, excellent analytical skills, and the ability to work collaboratively with multiple teams.


  • Manila, National Capital Region, Philippines CBRE GWS IFM PHILS. CORP. Full time

    The Operational Excellence Lead is responsible for driving operational excellence in facilities management operations. This involves developing and implementing quality plans to ensure compliance with regulatory requirements, conducting regular audits to assess quality performance and identify areas for improvement, and providing training and guidance to...

  • Delivery Lead

    1 week ago


    Manila, National Capital Region, Philippines Nityo Infotech Services Philippines Inc. Full time

    Minimum QualificationsBachelor's Degree in Information Technology, Computer Science, or other related fieldAt least 6 years of project management and Java experienceHow do your skills match this job?Your application will include the following questions:What's your expected monthly basic salary?Which of the following types of qualifications do you have?How...


  • Manila, National Capital Region, Philippines KMC Solutions Full time

    Make your next big career move by applying as KMC Solutions' next HEAD OF OPERATIONAL EXCELLENCEThe Head of Operational Excellence will lead process optimization, efficiency strategies, and performance transformation within People & Culture. This role is responsible for process re-engineering, operational reviews, and continuous improvement initiatives,...

  • Delivery Team Lead

    11 hours ago


    Manila, National Capital Region, Philippines Wipro Full time

    Job SummaryWe are looking for a highly motivated Delivery Team Lead to join our team at Wipro. The successful candidate will be responsible for managing collection operations/customer servicing process on a day-to-day basis.Main Responsibilities:Manage collection operations/customer servicing process on a day-to-day basis.Independently resolve outstanding...


  • Manila, National Capital Region, Philippines Hitachi ABB Power Grids Full time

    Job Overview:We are looking for a highly experienced Project Delivery Specialist Lead to join our team. As a Project Delivery Specialist Lead, you will oversee project delivery, manage resources, and ensure projects are completed on time and within budget.Main Responsibilities:Manage project planning, execution, and control.Ensure project objectives are met,...


  • Manila, National Capital Region, Philippines Security Bank Corporation Full time

    Role Definition:The IT Service Delivery Lead leads the business segment's dedicated service delivery team which is composed of a team of systems analysts and technology delivery managers, reporting directly to BU Technology Heads.He/She is accountable for technology service delivery for their dedicated Business Segment. The Service Delivery Lead partners...


  • Manila, National Capital Region, Philippines ENGINEERINGUK Full time

    Key Responsibilities:The Program Delivery Manager will play a crucial role in driving business decisions based on data analytics, managing stakeholder engagements, and leading projects to meet medium and long-term business needs.About the Role:You will work closely with Leadership in Payroll Operations, Vendor Management, and Operational Excellence to build...