Operations Excellence Lead

2 days ago


Manila, National Capital Region, Philippines KMC Solutions Full time

Make your next big career move by applying as KMC Solutions' next HEAD OF OPERATIONAL EXCELLENCE

The Head of Operational Excellence will lead process optimization, efficiency strategies, and performance transformation within People & Culture. This role is responsible for process re-engineering, operational reviews, and continuous improvement initiatives, collaborating closely with HR and functional leadership to drive measurable results.

Key Responsibilities
  1. Process Optimization & Re-Engineering
    Lead the design and re-engineering of People & Culture processes to enhance efficiency and effectiveness.
    Develop and execute operational improvement strategies in collaboration with leadership teams.
    Utilize process mapping, automation, and workflow optimization to drive measurable improvements.
  2. Performance Improvement & Change Management
    Conduct operational reviews, identifying performance gaps and implementing data-driven solutions.
    Oversee and manage performance improvement initiatives, ensuring seamless solution design and implementation.
    Introduce and drive continuous improvement methodologies across People & Culture.
    Lead project management efforts for strategic operational initiatives, ensuring timely execution and alignment with business goals.
  3. Leadership & Collaboration
    Act as a strategic partner to leadership, ensuring that operational improvements align with business goals.
    Drive cross-functional collaboration to enhance service delivery and efficiency.
    Lead and mentor teams to embed a culture of operational excellence.
Qualifications & Expertise
  1. 3-5 years of experience in a similar role, leading transformative/continuous improvement initiatives with measurable business outcomes.
  2. Certification in Lean Six Sigma, Human-Centered Design Thinking, or Agile.
  3. Experience in driving change management and innovation within an organization.
  4. Strong analytical, problem-solving, and leadership skills.
Nice-to-Have:
  1. Experience in training teams on continuous improvement frameworks.
  2. Familiarity with HR processes and systems (optional but beneficial).
#J-18808-Ljbffr

  • Manila, National Capital Region, Philippines Allegis Global Solutions Full time

    About UsAllegis Global Solutions (AGS) is a world-leading workforce solutions company that helps businesses succeed by providing exceptional service delivery and innovative solutions. Our mission is to empower our clients to achieve their goals through strategic workforce management and customer-centric services.Job DescriptionWe are seeking an experienced...


  • Manila, National Capital Region, Philippines International Committee of the Red Cross Full time

    Job Summary:We are seeking an experienced Operations Excellence Lead to join our Manila Shared Services Centre. This role involves driving operational improvements, streamlining processes, and collaborating with cross-functional teams to enhance service delivery.Key Responsibilities:Analyze existing processes and identify opportunities for...


  • Manila, National Capital Region, Philippines Gigahertz Full time

    Job SummaryThe Operational Excellence Lead will play a critical role in driving process improvements across the organization.Main Responsibilities:Analyze existing processes to identify opportunities for improvement.Develop and implement new procedures to increase efficiency and productivity.Collaborate with department heads to ensure seamless integration of...


  • Manila, National Capital Region, Philippines Private Advertiser Full time

    Ninja Van's MissionWe aim to revolutionize the logistics industry in Southeast Asia by providing innovative, customer-centric solutions that drive business growth and operational excellence.Our commitment to cutting-edge technology, operational innovation, and exceptional customer service has earned us a reputation as the region's leading logistics...


  • Manila, National Capital Region, Philippines DSV International Shared Services Inc. Full time

    About the RoleWe are seeking an experienced Finance and Operations Excellence Lead to join our team at DSV International Shared Services Inc. As a key member of our Finance and Operations department, you will be responsible for driving finance and operations excellence initiatives and implementing process improvements that deliver business value.Main...


  • Manila, National Capital Region, Philippines Nityo Infotech Services Philippines Inc. Full time

    Role DescriptionNityo Infotech Services Philippines Inc. is a leading provider of Financial Technology Services, and we're seeking a talented Client Care Ops Consultant to join our team.This role involves developing and implementing effective channel strategies to improve operational efficiency and client satisfaction.Key Responsibilities:Channel Strategy:...


  • Manila, National Capital Region, Philippines Coinbase Full time

    Key ResponsibilitiesThe successful candidate will be responsible for:Developing a strategic 3-year plan for Consumer Operations growth and scale.Building and maintaining a team culture that prioritizes customer obsession and relentless pursuit of excellence.Driving weekly, monthly, and quarterly vendor business reviews to instill customer focus and...


  • Manila, National Capital Region, Philippines Unilever Philippines Inc. Full time

    About the JobUnilever Philippines Inc. is seeking a dedicated Regional Business Operations Specialist to join our team.Role OverviewThis role involves managing total North GMA area for Proximity Channels (CVS, Minimarts, DStore, Petrols)Key Performance IndicatorsCoordinate and follow through actions via Agency Manpower:Work with Field Merchandising...


  • Manila, National Capital Region, Philippines ENGINEERINGUK Full time

    Job DescriptionYou will need to log in before you can apply for a job.Employer: UnileverLocation: Manggahan Pasig, Metro Manila, PhilippinesSector: Project and Program ManagementRole: SpecialistContract Type: PermanentHours: Full TimeKey Responsibilities / Focus AreasOperations Management: Facilitate effective collaboration between CD & Supply chain partners...


  • Manila, National Capital Region, Philippines Google Operations Center Full time

    Position OverviewThe Technical Process Lead will report to the Google Operations Center and be responsible for supporting our partners on payment processing and facilitation for monetized Google products.You will work closely with operations, engineering, and finance groups to create or document technical solutions and resolve partner issues through...

  • Technical Process Lead

    23 hours ago


    Manila, National Capital Region, Philippines Google Operations Center Full time

    About the RoleWe are seeking an experienced Technical Process Lead to join our team at the Google Operations Center.As a Technical Process Lead, you will play a critical role in supporting our partners on payment processing and facilitation for monetized Google products.Key ResponsibilitiesManage a team of technical process analysts and quality...


  • Manila, National Capital Region, Philippines Symbiosis Management Consultants Full time

    At Symbiosis Management Consultants, we are seeking a highly skilled Director of Operational Excellence to lead our manufacturing operations. This key role will be responsible for overseeing the entire operational strategy and execution of smooth functioning of plants.About the RoleEnsure operational excellence, production efficiency, quality control, and...


  • Manila, National Capital Region, Philippines 2GO Group Inc. Full time

    Job OverviewThe 2GO Group Inc. is seeking a highly skilled Operations Excellence Director to lead our service delivery team. As a key member of our leadership team, you will be responsible for driving operational excellence and ensuring that our services meet the highest standards.You will work closely with our Ground & Gateway Operations teams to develop...


  • Manila, National Capital Region, Philippines Point Full time

    As an Operations Excellence Specialist at Point, you will focus on delivering innovative solutions that drive business value. This role requires analyzing current processes to identify areas for improvement and developing strategic plans to optimize workflows.With advanced data analysis skills and proficiency in tools like Excel and G-Suite, you will lead...


  • Manila, National Capital Region, Philippines Rex Education Full time

    About the RoleWe are seeking an experienced Operations Excellence Leader to join our team. As a key member of the supply chain department, you will be responsible for driving operational excellence through process improvement initiatives, leading cross-functional teams, and developing strategic partnerships with vendors.Main Objectives:Develop and implement...


  • Manila, National Capital Region, Philippines RemoFirst Full time

    RemoFirst is on a mission to revolutionize the industry by empowering businesses to access top talent from anywhere in the world. As a Business Operations Manager, you'll play a critical role in helping us achieve this vision.You'll be responsible for creating and optimizing processes within the Operations Department, developing and monitoring performance...


  • Manila, National Capital Region, Philippines Inform Group Full time

    Job DescriptionWe are seeking a seasoned professional to drive operational excellence across customer and merchant support, account management, and menu operations. In this role, you will lead the teams to optimise processes, improve engagement, and deliver an exceptional experience to customers and merchants.Key Responsibilities:Lead the customer, merchant...


  • Manila, National Capital Region, Philippines Accent Micro Technologies, Inc. Full time

    Job OverviewWelcome to Accent Micro Technologies, Inc., a leading innovator in technology solutions. We are seeking an experienced Operational Excellence Manager to join our team. As a key member of our organization, you will play a vital role in ensuring the seamless delivery of services to our customers.Key Responsibilities:- Oversee the management of...


  • Manila, National Capital Region, Philippines Michael Page Full time

    About Michael PageWe are a leading recruitment agency specializing in temporary and permanent job placements.With a strong presence in the healthcare industry, we are committed to delivering exceptional service and results-driven solutions to our clients.We are seeking an experienced Operations Excellence Manager to join our team and drive our operations...


  • Manila, National Capital Region, Philippines Emma – The Sleep Company Full time

    About Emma - The Sleep CompanyWe celebrate diversity and promote inclusion in our workplace. As Operational Excellence Manager, you will lead initiatives to drive process improvements and increase efficiency across the organization.Key Responsibilities:Lead Process Improvement Initiatives: Identify areas for improvement, analyze data, and implement changes...