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Revenue Cycle Specialist

1 week ago


Pasig, National Capital Region, Philippines VISAYA KPO Full time

Job Summary

We are seeking a skilled Revenue Cycle Specialist to join our team at VISAYA KPO. The successful candidate will be responsible for managing patient accounts, resolving account balances, and processing payments.

Key Responsibilities:

  • Manage patient accounts by performing inbound and outbound calling to resolve queries and concerns.
  • Utilize medical billing systems and payment portals to resolve account balances and process payments.
  • Collaborate with internal departments to ensure proper account handling and resolution.
  • Process payments, create and distribute correspondence, and collect upfront deposits or set up payment arrangements.
  • Meet or exceed performance objectives including collection and quality assurance goals.

Requirements & Qualifications:

  • At least 2 years of college education.
  • 1 year of experience in a customer service role.
  • 1 year of healthcare experience is preferred.
  • Demonstrated experience communicating effectively with customers and simplifying complex billing.
  • Demonstrated ability to meet performance objectives.
  • Ability to handle sensitive information and maintain HIPAA compliance.