Customer Experience Champion

1 day ago

Taguig, National Capital Region, Philippines beBeeSupport Full time ₱2,000 - ₱3,000
Technical Support Role

We're looking for a skilled professional to join our team and provide top-notch technical support. As a key member of our organization, you will play a vital role in delivering exceptional customer experiences.


About the Job:

  • You will be responsible for providing expert support on our products, troubleshooting technical challenges via live chat and tickets that exceed customer expectations.
  • Simplify technical issues of varying complexity into actionable steps that customers of all expertise levels can follow.
  • Contribute to different teams or projects that enhance the customer experience based on evolving customer and organizational needs.
  • Enhance our AI-powered systems to deliver smarter, more intuitive support that improves the customer experience.
  • Stay up-to-date on our product updates, services, features, and the latest web hosting technologies to assist customers effectively.
  • Identify and implement improvements to your work, team, and department.

Key Requirements:

  • Fluent English language skills (C1 or native).
  • Experience in customer support in tech or SaaS environments, ideally through live chat, with a track record of delivering exceptional, customer-focused solutions.
  • Exceptional communication skills.
  • Understanding of web hosting fundamental concepts (domains, DNS, emails, control panels, and website troubleshooting).

Benefits:

  • Limited learning opportunities: 3-week trainings in technology, product, and communication knowledge, access to platforms like Reforge and Scribd, global conferences, feedback culture, digital libraries, and industry-leading subscriptions.
  • Freedom & Responsibility: Enjoy the flexibility to contribute from home. Weekly rotating timelines make it easier to balance studies or other personal priorities.
  • Wellness Simplified: Your health comes first with company-provided sick days and recharge leave.

What We Offer:

  • A supportive environment where you can grow professionally and personally.
  • The opportunity to work on cutting-edge projects and collaborate with talented individuals.
  • A comprehensive benefits package that includes unlimited learning opportunities, flexible working hours, and a focus on employee well-being.

Apply Now:

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