Unlock Your Potential as a Customer Experience Champion
1 day ago
The primary objective is to champion customer needs, share deep product knowledge, provide innovative solutions, build relationships, and drive success. As the main point of contact, you will encourage customers to utilize new features that help them drive their business forward, and proactively address dissatisfaction or feature gaps to drive retention throughout the customer life cycle.
To achieve this, you will develop plans that ensure customers are successfully adopting our platform aligning to their business needs. You will also conduct regular cadences, quarterly and annual customer success reviews to ensure customers get the most value out of their investments.
In addition, you will be responsible for developing customer relationships by building trust and ensuring the customer's needs are met. You will also align customers with enablement resources to drive adoption.
Required skills and qualifications include prior experience with Contact Center technology either as a Contact Center Technology Provider or a role in Contact Center Operations. Direct and verifiable enterprise-level customer success, consulting or account management experience for a SaaS company is also required. A Bachelor's Degree or equivalent experience in Customer Success, Consulting or Account Management is essential. Furthermore, proven experience building strong customer relationships with IT and business executive stakeholders and efficiently communicating internal and external voices is necessary. Strong skills in verbal and written communications, strategic planning, and project management with the ability to adapt conversations for technical and non-technical audiences are also required.
Additional desired qualifications include knowledge of Salesforce.
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