Customer Experience Champion

3 days ago

Taguig, National Capital Region, Philippines beBeeCustomer Full time $800 - $1,300
Job Description

The role of a Customer Success Manager at Canonical involves developing trust with assigned customers and providing them with the best possible experience navigating our vast offering.

Through a clear understanding of their customer's objectives, you can activate a range of internal and external capabilities to alleviate any pain point, align expectations, and help draw and deliver on an appropriate collaboration roadmap.

  • A strong focus on supporting customers by finding solutions to ticket requests.
  • Enrich documentation about problem solving, Q&A, onboarding materials.
  • Drive campaigns targeting multiple customers through digital touch-points and activities.
  • Identify high potential as well as high risk customers from newly onboarded users or customers.
  • Onboard new customers and introduce them to our products and support processes.
  • Collaborate with Sales and Support in developing and delivering engagement plans that fulfill the customer's objectives.
  • Engage with your portfolio of customers to ensure risk identification.
  • Collect feedback from customers and format them for review by the product team.
Required Skills and Qualifications
  • Customer-facing experience
  • An empathetic individual with a natural drive to help others
  • Passion for technology, infrastructure, and Ubuntu
  • Excellent presentation skills
  • Strong organisational skills, ability to structure and constantly update documentation
  • A team player capable of interacting with all departments internally
Benefits
  • Distributed work environment with twice-yearly team sprints in person
  • Personal learning and development budget of USD 2000 per year
  • Annual compensation review
  • Recognition rewards
  • Annual holiday leave
  • Maternity and paternity leave
  • Employee Assistance Programme
  • Opportunity to travel to new locations to meet colleagues from your team and others
  • Priority Pass for travel and travel upgrades for long haul company events
Others

We are a pioneering tech firm changing the world on a daily basis. We expect excellence - in order to succeed, we need to be the best at what we do.

Canonical has been a remote-first company since its inception. Work at Canonical is a step into the future, challenging you to think differently, work smarter, learn new skills, and raise your game.

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