Client Support and Solutions Manager

1 day ago


Mandaue City, Central Visayas, Philippines beBeeCustomerCare Full time ₱33,500 - ₱38,500
Job Overview:

The Client Care/Service Team Lead is a pivotal role that requires exceptional interpersonal skills and technical expertise. This individual will serve as the primary point of contact for customer escalations, effectively managing communication via various channels.

Main Responsibilities:
  • Resolve complex issues efficiently by providing timely and accurate information, ensuring customer satisfaction and trust.
  • Collaborate with cross-functional teams to address high-risk or sensitive customer cases, leveraging collective knowledge and expertise.
  • Maintain detailed records of customer interactions, escalation cases, and resolution outcomes, enabling data-driven decision-making and process improvements.
Necessary Qualifications:
  • Proven leadership experience in customer-facing roles
  • Expertise in sales strategies and tactics
  • Familiarity with telecommunications principles and practices
About Our Organization:

We are a forward-thinking financial services provider dedicated to revolutionizing access to credit solutions for Canadians. Our dynamic team thrives on collaboration, innovation, and making a meaningful impact in our community.



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