Virtual Support Professional

1 day ago

Quezon City, National Capital Region, Philippines beBeeCustomerService Full time ₱1,500,000 - ₱2,500,000
Virtual Receptionist Job Opportunity

The role of a Virtual Receptionist at our organization involves providing exceptional customer service to global clients. This is an exciting opportunity for individuals who are passionate about delivering top-notch support and thrive in a diverse company culture.


Key Responsibilities:
  • Maintain a thorough understanding of the business partner's customers and call-handling expectations.
  • Ensure compliance with specific call-handling workflows and virtual phone system functions for connecting, receiving, returning, queuing, and forwarding calls; assign extension numbers; voicemail; call conference; IVR, etc.
  • Receive and route all calls to the appropriate extension and/or call destination.
  • Provide a great virtual first impression and a positive caller experience by attending to each call with energy, empathy, tact, active listening, and customer focus.
  • Maintain mindfulness, accuracy, strong attention to detail, and a professional tone when taking messages, sending emails, and documenting calls.
  • Effectively multi-task by utilizing tools to simultaneously handle calls while documenting / taking notes.
  • Provide simple, clear, and accurate instructions, such as callback information, to callers as needed.
  • Meet performance metrics, including productivity and quality measures related to calls handled and notes accuracy.

Requirements:
  • A minimum of 2 years of previous experience in customer service, call center, or a related field is preferred.
  • Bilingual proficiency in Spanish and English (speaking).
  • Proof of certification in Spanish training.
  • Willingsness to work a night shift schedule.
  • Ability to work onsite at a designated location.

Work Details:
  • Full-time employment.
  • Administrative job function.
  • IT Services and IT Consulting industry.

  • Virtual Receptionist

    2 days ago

    Quezon City, National Capital Region, Philippines TechNerds Solutions Full time

    OverviewVirtual Receptionist (Spanish & English) role at TechNerds Solutions — Join to apply and support global clients in a diverse company culture where you can thrive, grow and be #DecidedlyDifferentMain Responsibilities Maintain a thorough understanding of the business partner's customers and call-handling expectations. Comply with specific...

  • Virtual Support Coordinator

    1 hour ago

    Makati City, National Capital Region, Philippines beBeeReceptionist Full time ₱150,000 - ₱250,000

    Job DescriptionWe are seeking a highly organized and communicative Virtual Receptionist to join our team. As a key member of our front desk support, you will be responsible for managing our primary work inbox, web communication inbox, and chat bot experience inbox.Key Responsibilities:Manage inboxes daily to ensure timely responses and escalate urgent...

  • Virtual Desktop Infrastructure Specialist

    3 hours ago

    Quezon City, National Capital Region, Philippines beBeeManager Full time $90,000 - $120,000

    Job OverviewWe are seeking a seasoned Virtual Desktop Operations Manager to lead our virtual desktop infrastructure team. The ideal candidate will have a strong background in managing Azure Virtual Desktop environments, along with proficiency in Nerdio Manager and other Azure management tools.Key ResponsibilitiesDevelop and implement strategies for AVD...

  • Administrative Support Professional

    1 day ago

    Quezon City, National Capital Region, Philippines beBeeAdministrative Full time ₱360,000 - ₱480,000

    Job Title: Administrative Support ProfessionalWe are seeking a highly skilled and detail-oriented administrative support professional to join our team.This role will involve providing exceptional administrative support to various departments, including operational and administrative teams, accounting, production, and executives.Key...

  • Azure Virtual Desktop Associate Director

    2 days ago

    Quezon City, National Capital Region, Philippines HR TechX Corp. Full time

    OverviewAzure Virtual Desktop Associate Director at HR TechX Corp. This role defines and executes the infrastructure services roadmap, partners with global and regional IT leaders, and leads the design, deployment, and optimization of Azure Virtual Desktop environments to support secure, scalable, and high-performing IT services.ResponsibilitiesDefine and...

  • Remote Virtual Assistant

    17 hours ago

    Makati City, National Capital Region, Philippines beBeeVirtual Full time ₱250,000 - ₱450,000

    Job DescriptionAs a virtual assistant, you will be responsible for managing email correspondence, prioritizing messages, and responding on behalf of the team when necessary. You will also schedule and manage calendars, appointments, and meetings.Additionally, you will perform internet research, collect data, and prepare reports. You will maintain and...

  • General Virtual Assistant

    2 weeks ago

    Makati City, National Capital Region, Philippines TEEMA Solutions Group Full time

    Manage email correspondence, prioritize messages, and respond on behalf of the team when necessarySchedule and manage calendars, appointments, and meetingsPerform internet research, data collection, and report preparationMaintain and organize digital files and recordsHandle administrative tasks such as document preparation, data entry, and form...

  • Virtual Cloud Infrastructure Strategist

    1 day ago

    Quezon City, National Capital Region, Philippines beBeeInfrastructure Full time ₱900,000 - ₱1,200,000

    Job TitleThis leadership role is responsible for defining and executing infrastructure services strategy, partnering with IT leaders, and leading the design, deployment, and optimization of cloud-based desktop environments to support secure, scalable, and high-performing IT services.Key ResponsibilitiesDevelop and execute a roadmap for infrastructure...

  • Trainer (Open to Fresh BSED Grad) | URGENT HIRING

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Support Services Group Full time

    OPEN TO FRESH BSED GRADUATESLocation: Shaw, Mandaluyong CityWork Arrangement:100% OnsiteSchedule: DayshiftSalary: Willing to accept 20kSomething you can look forward to:Entitled to OT, RD OT, HD pay, and 13th month payHMO with Dental and Life & Accident InsurancePaid Time OffsAbout The RoleAs a Trainer, you will play a pivotal role in training our new agents...

  • Technical Support Associate

    2 days ago

    Makati City, National Capital Region, Philippines beBeeCloud Full time ₱800,000 - ₱1,200,000

    Support ProfessionalWe are looking for a highly skilled Support Professional to join our team. The successful candidate will be responsible for resolving day-to-day support-related issues for our clients, ensuring that customer requests are attended to promptly while following appropriate procedures.The ideal candidate will have experience working with cloud...