Client Support Associate
2 weeks ago
STACKph is a Business Process Outsourcing company serving clients globally, focusing on efficiently supplying businesses with the necessary resources for uninterrupted operations.
We are registered in Pasay City, Metro Manila Philippines, and we strive to deliver exceptional services to our clients. Our team consists of dedicated professionals who are passionate about providing customer satisfaction and positive experiences.
Job DescriptionThis is a full-time remote role for a Client Support Associate - Virtual Operations at STACKph. As a key member of our team, you will be responsible for providing customer service support through non-voice channels, ensuring customer satisfaction, and delivering positive experiences.
Responsibilities- Provide customer service support through various non-voice channels, including email, chat, or other digital platforms.
- Respond to customer inquiries in a timely and professional manner, resolving issues efficiently and effectively.
- Collaborate with internal stakeholders to ensure seamless communication and efficient issue resolution.
- Maintain accurate records of customer interactions, following company policies and procedures.
To succeed in this role, you will need:
- Customer Service skills and experience, preferably in a similar virtual environment.
- Strong verbal and written communication skills, with the ability to communicate complex ideas simply.
- Problem-solving and conflict resolution abilities, with a focus on customer satisfaction.
- Ability to work in a fast-paced environment, prioritizing tasks, and meeting deadlines.
- Experience in a similar role, preferably in a virtual setting.
- Bachelor's degree in any field, with a strong emphasis on customer-facing skills.
The estimated annual salary for this position is ₱320,000 - ₱480,000, depending on qualifications and experience.
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