Principal Business Liaison

1 week ago

Hagonoy, Central Luzon, Philippines beBeeStrategic Full time ₱3,000,000 - ₱4,500,000
Job Overview

The Client Success Partner is a key strategic advisor for clients and their offshore teams, responsible for ensuring exceptional service delivery, driving client retention and growth, and enabling offshore staff to perform at their highest potential.

This role works closely with clients and their offshore teams to help them overcome cultural, technical, and logistical gaps, serving as a strategic HR Advisor and ensuring that the fundamental HR and offshoring needs of the client are met.

Key Responsibilities
  • Client Relationship Leadership: Develop and sustain deep, strategic partnerships with clients by understanding their business goals, anticipating needs, and proactively delivering solutions that drive measurable results.
  • People and Performance Advisory: Partner with clients to maximize offshore team performance through proactive coaching, clear performance frameworks, and engagement strategies that improve retention and productivity.
  • Offshore Team Performance Support and Development: Support clients in the growth and development of their offshore teams through support in performance management and identifying and implementing training & development programs.
  • Proactive Risk and Issue Management: Continuously monitor relationship and performance indicators to identify risks early, leading resolution strategies that protect client satisfaction, maintain operational continuity, and strengthen trust.
  • Culture and Engagement Strategy: Design and implement initiatives that foster positive workplace cultures, helping teams stay engaged and aligned with client outcomes and team retention.
  • Talent Acquisition and Growth: Collaborate with current clients to understand their talent needs and develop strategies for expanding their offshore teams efficiently through additional staffing services or roles.

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