Remote Customer Experience Advocate

1 week ago

Hagonoy, Central Luzon, Philippines beBeeService Full time ₱100,000 - ₱150,000
Customer Service Representative Role

MCI is a leading provider of Business Process Outsourcing solutions that cater to diverse client needs.

This role offers the opportunity to contribute to high-impact projects with world-class brands. Strong English proficiency, both written and spoken, is required for effective communication.

The ideal candidate should possess strong problem-solving skills, be proficient in handling multiple priorities and have excellent interpersonal skills.

Key Responsibilities:
  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving and research.
  • Research and retrieve information to support customer needs.
  • Accurately document interactions and process claims in a timely manner.
  • Guide customers through options to find the best solutions.
  • Follow established scripts, policies, and procedures while utilizing available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members when necessary.
Qualifications and Skills:
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous experience in a call center environment
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • Basic proficiency in Microsoft Office
  • Familiarity with Windows operating systems
  • Excellent interpersonal skills
Benefits:

This position offers a dynamic work environment, opportunities for professional growth, and a chance to make a positive impact on customers' lives.

Additional Information:

For more information about this role and how to apply, please refer to the company's job application portal.

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