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IT Support Center Team Leader

1 week ago

Manila, National Capital Region, Philippines Verifone Full time
Job Summary:

We are seeking an experienced IT Support Center Team Leader to lead our IT Support team in Manila, Philippines. As a key member of our team, you will be responsible for ensuring the smooth operation of our IT Support Center and providing high-quality service to our customers.

Key Responsibilities:
  • Monitors the performance of team personnel, reviewing response times, incident and event logs and trends in incidents reported.
  • Recommends strategies and enhancements to increase employee productivity.
  • Initial Incident management responsibility until handover to local incident manager takes place.

Requirements:

  • Very good communication skills / interaction skills with stakeholder community.
  • Knowledge of configuration management / controls / compliance.