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First Line IT Support Technician

2 weeks ago

Manila, National Capital Region, Philippines Wipro Technologies Full time

Job Summary

We are seeking a highly motivated First Line IT Support Technician to join our team. As the initial point of contact for technical issues, you will be responsible for troubleshooting and resolving problems efficiently, ensuring minimal downtime and maximum productivity.

Main Responsibilities:

  • Provide first-level technical support via phone, email, and other channels.
  • Analyze and resolve technical issues related to hardware, software, and network connectivity.
  • Collaborate with higher-level support teams to ensure seamless issue resolution.

Key Skills:

  • Basic understanding of computer systems, software applications, and networking concepts.
  • Excellent communication and problem-solving skills.
  • Ability to work under pressure and manage multiple priorities simultaneously.