Information Technology Support Specialist
5 days ago
**Job Overview:**
The IT Service Desk Technician is responsible for providing first- and second-line support to analyze and diagnose any IT-related issues.
The role involves installing, configuring, maintaining, and troubleshooting a wide range of software used throughout the company.
Key responsibilities include:
- Installing, configuring, and maintaining software applications.
- Performing new PC setup, deployments, and hardware/software upgrades.
- Providing remote troubleshooting and resolving technical issues.
- Managing inventory and purchase requests.
**Responsibilities Include:*
- Maintaining workstations, laptops, printers, scanners, phones, mobile devices, and related equipment.
- Daily work with the ticketing system, Active Directory, Microsoft Exchange server, Office 365, Citrix server, and Windows server.
**Requirements:**
To be successful in this role, you should have:
- 0-2 years of experience working in an IT support role.
- Bachelor's degree in Information Technology or any computer science course.
- Knowledge of troubleshooting software, network, and hardware.
- Ability to work on shifting schedules.
- Understanding of cloud service principles.
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