Global Support Solutions Expert

3 days ago


Taguig, National Capital Region, Philippines UnitedHealth Group Full time

We are seeking a Global Support Solutions Expert to join our team at UnitedHealth Group. In this role, you will be responsible for maintaining the stability of our production environment and supporting business process activities related to ongoing migrations and support of our telephony system across multiple lines of business.

Responsibilities:
  • Support P1 and P2 issues in production
  • Collaborate with infrastructure and helpdesk teams
  • Work on reviewing changes with SMEs
  • Comply with employment contract terms and company policies
Qualifications:
  • 5+ years experience in Genesys and Amazon Connect
  • Solid communication skills and ability to multitask
  • Genesys framework and troubleshooting knowledge
  • Mid-level DB and Linux/Unix skills


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