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Human Resource Manager

1 week ago

Quezon City, National Capital Region, Philippines Global Cosmetics Full time

**About Global Cosmetics**: As a leading retail company, we are committed to delivering exceptional customer experiences through well-managed and skilled employees. To support this goal, we are seeking an experienced Human Resource Officer to lead our HR functions in the Philippines.

Key Responsibilities
  • Recruitment and Talent Acquisition

The HR Officer will oversee the recruitment process, ensuring that we attract and hire the best talent for our sales associates, store staff, and back-office personnel. This includes developing and executing strategies to recruit top candidates, managing the hiring process, and building partnerships with local universities and communities for talent pipelines.

Employee Relations and Engagement

  • Act as the primary point of contact for employee concerns, grievances, and workplace disputes.
  • Implement engagement activities tailored for retail staff, such as recognition programs, team-building events, and wellness initiatives.
  • Promote a positive and inclusive workplace culture across store branches and corporate offices.

Performance Management

  • Oversee the performance appraisal process, providing tools and training to store managers.
  • Collaborate with department heads to set performance goals and develop action plans for underperforming employees.
  • Monitor sales staff performance metrics and support coaching initiatives.

Training and Development

  • Conduct needs assessments to determine training requirements for sales, customer service, and leadership roles.
  • Organize workshops and on-the-job training programs for store staff.
  • Develop leadership development initiatives for potential managers and supervisors.

Compensation and Benefits

  • Manage payroll and ensure timely processing in collaboration with the finance team.
  • Administer government-mandated benefits (SSS, PhilHealth, Pag-IBIG, and 13th-month pay).
  • Conduct market research to maintain competitive salaries, especially for frontline retail roles.

Legal Compliance and Labor Relations

  • Ensure compliance with the Philippine Labor Code, including proper handling of work hours, overtime, and rest day regulations for retail workers.
  • Handle disciplinary actions, terminations, and employee grievances with proper documentation.
  • Serve as the company representative for labor inspections and liaise with the Department of Labor and Employment (DOLE).

Strategic HR Planning

  • Collaborate with management to forecast staffing needs, especially during peak seasons.
  • Develop strategies for talent retention in retail, reducing turnover rates.
  • Use HR metrics to analyze and improve employee satisfaction and operational efficiency.

Policy Development and Implementation

  • Develop and update HR policies that address the unique needs of a retail environment, such as attendance, store transfers, and incentives.
  • Communicate policies to employees and ensure consistent implementation across locations.
  • Monitor compliance with policies and recommend improvements as needed.

Qualifications

  • Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field.
  • Professional certification (e.g., CHRP, SHRM, CIPD, or other license and certification) is not required but a plus.
  • At least 5 years of HR experience, with 2+ years in a Sr. role, preferably in a retail or service-oriented industry.
  • Strong understanding of Philippine labor laws and retail HR challenges.