Human Resource Officer

1 week ago

Quezon City, National Capital Region, Philippines Global Cosmetics Full time
The HR Officer oversees all human resources functions for a retail company. The role ensures smooth HR operations, compliance with Philippine labor laws, and alignment of HR practices with the company's goals. A key focus is supporting the retail workforce through effective recruitment, employee engagement, and talent management while fostering a positive and productive work environment.

Key Responsibilities:

1. Recruitment and Talent Acquisition

• Develop and execute strategies to recruit sales associates, store staff, and back-office personnel.

• Manage the hiring process, including job postings, screening, interviews, and onboarding for store and corporate roles.

• Build partnerships with local universities and communities for talent pipelines.

2. Employee Relations and Engagement

• Act as the primary point of contact for employee concerns, grievances, and workplace disputes.

• Implement engagement activities tailored for retail staff, such as recognition programs, team-building events, and wellness initiatives.

• Promote a positive and inclusive workplace culture across store branches and corporate offices.

3. Performance Management

• Oversee the performance appraisal process, providing tools and training to store managers.

• Collaborate with department heads to set performance goals and develop action plans for underperforming employees.

• Monitor sales staff performance metrics and support coaching initiatives.

4. Training and Development

• Conduct needs assessments to determine training requirements for sales, customer service, and leadership roles.

• Organize workshops and on-the-job training programs for store staff.

• Develop leadership development initiatives for potential managers and supervisors.

5. Compensation and Benefits

• Manage payroll and ensure timely processing in collaboration with the finance team.

• Administer government-mandated benefits (SSS, PhilHealth, Pag-IBIG, and 13th-month pay)

• Conduct market research to maintain competitive salaries, especially for frontline retail roles.

6. Legal Compliance and Labor Relations

• Ensure compliance with the Philippine Labor Code, including proper handling of work hours, overtime, and rest day regulations for retail workers.

• Handle disciplinary actions, terminations, and employee grievances with proper documentation.

• Serve as the company representative for labor inspections and liaise with the Department of Labor and Employment (DOLE).

7. Strategic HR Planning

• Collaborate with management to forecast staffing needs, especially during peak seasons.

• Develop strategies for talent retention in retail, reducing turnover rates.

• Use HR metrics to analyze and improve employee satisfaction and operational efficiency.

8. Policy Development and Implementation

• Develop and update HR policies that address the unique needs of a retail environment, such as attendance, store transfers, and incentives.

• Communicate policies to employees and ensure consistent implementation across locations.

• Monitor compliance with policies and recommend improvements as needed.

Qualifications:

Education:

• Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field.

• Professional certification (e.g., CHRP, SHRM, CIPD, or other license and certification) is not required but a plus.

Experience:

• At least 5 years of HR experience, with 2+ years in a Sr. role, preferably in a retail or service-oriented industry.

• Strong understanding of Philippine labor laws and retail HR challenges.

Skills:

• Excellent interpersonal and communication skills, especially with frontline workers.

• Leadership and team management capabilities.

• Proficiency in HRIS systems and payroll tools.

• Strong organizational and problem-solving skills.

Key Competencies:

• Adaptability: Ability to manage HR challenges in a fast-paced retail environment.

• Conflict Resolution: Expertise in mediating employee disputes and maintaining harmony.

• Retail Awareness: Understanding of the unique dynamics of a retail workforce.

• Customer Focus: Ensure that HR practices support customer satisfaction through well-managed employees.

Work Environment:

• Primarily office-based with regular visits to store branches for employee engagement and operational support.

• Requires flexibility to address urgent HR issues, especially during peak sales periods.

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