IT Knowledge Ecosystem Leader

1 day ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeManager Full time ₱1,700 - ₱2,200
Knowledge Manager Job Description

We are seeking a strategic leader to oversee our organization's IT knowledge management ecosystem, leveraging ITIL v4 and KCS v6 methodologies. This role requires deep hands-on IT operational experience, specifically within Systems Administration and broader IT Support/infrastructure.

Responsibilities:
  • Define, implement, and continuously improve the IT knowledge management strategy and processes, aligning with ITIL v4 and KCS v6 principles
  • Act as the process owner for knowledge management, ensuring adherence to governance and standards for quality, consistency, and accessibility of knowledge articles
  • Develop and manage the knowledge management framework, including policies, procedures, and guidelines for content creation, review, and lifecycle management
  • Stay abreast of new technologies and industry best practices in knowledge management, including AI and document automation, to drive continuous innovation
Requirements:
  • Minimum of 3+ years of progressive experience in IT Service Management, with a significant portion dedicated to Knowledge Management leadership roles
  • At least 3+ years of hands-on experience as a Systems Administrator, IT Support Specialist, or similar frontline IT operational role, demonstrating a deep understanding of IT infrastructure, troubleshooting, and daily operational challenges; ServiceNow experience preferred
  • Proven experience in implementing and administering Knowledge-Centered Service (KCS) methodology within an ITSM framework
  • Demonstrated experience in technical writing, editing, and content quality assurance
Benefits:
  • Great Place to Work certified for 4 consecutive years
  • Remote work
  • Global exposure

This role offers a unique opportunity to drive cultural change and foster a knowledge-sharing environment within an organization.

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