IT Knowledge Management Strategist

24 hours ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeKnowledgeManagement Full time ₱656,444 - ₱1,073,959
Job Title: IT Knowledge Management Specialist
• Lead and manage the knowledge management function.
• Develop and implement a comprehensive IT knowledge management strategy

Job Description:
• The ideal candidate is a strategic leader responsible for the overall vision, governance, and continuous improvement of the organization’s IT knowledge management ecosystem. This role requires deep, hands-on IT operational experience, specifically within Systems Administration and broader IT Support/infrastructure.

Key Responsibilities:
1. Define, implement, and continuously improve the IT knowledge management strategy and processes, aligning with ITIL v4 and KCS v6 principles.
2. Act as the process owner for knowledge management, ensuring adherence to governance and standards for quality, consistency, and accessibility of knowledge articles.
3. Develop and manage the knowledge management framework, including policies, procedures, and guidelines for content creation, review, and lifecycle management.

Requirements:
1. Minimum 3+ years of progressive experience in IT Service Management, with a significant portion dedicated to Knowledge Management leadership roles.
2. Hands-on experience as a Systems Administrator, IT Support Specialist, or similar frontline IT operational role, demonstrating a deep understanding of IT infrastructure, troubleshooting, and daily operational challenges; ServiceNow experience preferred.
3. Proven experience in implementing and administering Knowledge-Centered Service (KCS) methodology within an ITSM framework.

Certifications include:
1. ITIL v4 Foundation certification required; ITIL v4 Managing Professional or Strategic Leader preferred.
2. KCS v6 Practices certification preferred.

Skills & Competencies include:
1. Technical Acumen: In-depth knowledge of operating systems, hardware, networking, and IT security concepts. Ability to understand and provide feedback on complex technical content.
2. Linguistic Proficiency: Exceptional command of the English language, including advanced grammar, syntax, punctuation, and style. Ability to simplify complex technical information for diverse audiences.
3. Process & Methodologies: Expert-level understanding and practical application of ITIL v4 and KCS v6 principles and practices.
4. Communication & Collaboration: Excellent written and verbal communication skills, with the ability to engage, influence, and build strong relationships with technical teams, business stakeholders, and leadership.
5. Analytical & Problem-Solving: Strong analytical skills to interpret data, identify knowledge gaps, and drive continuous improvement. Proven problem-solving capabilities honed through practical IT experience.
6. Change Management: Demonstrated ability to drive cultural change and foster a knowledge-sharing environment within an organization.

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