BPO Team Leader

2 days ago

Cagayan de Oro, Northern Mindanao, Philippines SupportZebra Full time $30,000 - $50,000 per year

Job Summary

We are looking for a skilled Team Leader who will assist in guiding and managing our team. Your goal will be leading by setting a good example and engaging the team to help it achieve its goals. Include daily supervision, management, and motivation of team members. We expect you to be a capable leader with excellent communication skills.

Job Description

  • You should be proactive in order to ensure effective collaboration and optimize team operations. Set clear team goals and motivate team members.
  • Help to setup an inspiring team environment with an open communication culture.
  • Oversee daily operations, delegating tasks and setting deadlines.
  • Discover training needs and provide coaching.
  • Interact with team members to receive their feedback and help resolve any problems.
  • Supervise team performance and prepare reports on its metrics.
  • Encourage high performance, creativity, and risk-taking.
  • Develop and maintain team-building activities.

Qualification

  • At least one (1) year of experience as an Operations Supervisor in the BPO industry.
  • Knowledgeable in day-to-day operations of the BPO Industry.
  • Experience in managing a team performance, monitoring calls, and ensuring adherence to quality standards.
  • Conduct regular reviews of agent's performance and organize training sessions for underperformers.
  • Strong leadership, communication, and problem-solving skills. Proficient in Google Sheets and data analysis tools.
  • Results-driven, organized, and able to manage multiple priorities.

  • Team Leader

    2 days ago

    Cagayan de Oro, Northern Mindanao, Philippines UpSkill MNL, Inc. Full time $30,000 - $50,000 per year

    Key Responsibilities:Supervise and monitor the entire bundling process to ensure compliance with work instructions and quality standards.Coordinate daily activities with warehouse personnel and ensure smooth workflow between bundling and other warehouse operations.Assign tasks and guide bundling staff to meet daily targets.Inspect bundled products for...

  • Operation Team Leader

    2 days ago

    Cagayan de Oro, Northern Mindanao, Philippines BY THE BAY RESTAURANTS AND EVENTS PLACE Full time $40,000 - $80,000 per year

    Adhere to policies and procedures that support the organization's goalsAssist in the additional training of employees as required.Assist in the recruiting process.Assist the team with complex cases and know when to escalate issues as necessary.Assist with injury and incident reporting, investigation and resolution.Assist with inventory, cycle counts, and...

  • Marketing Team Leader

    2 days ago

    Cagayan de Oro, Northern Mindanao, Philippines Spruce Designer Network Inc. Full time ₱250,000 - ₱300,000 per year

    Job OverviewWe're looking for a dynamic and creative Marketing Team Leader who will take the lead in building a strong brand presence and driving business growth. This role is perfect for someone who can blend strategic planning, creative execution, and leadership skills.What You'll Do:* Conceptualize, implement, and oversee integrated marketing strategies*...

  • URGENT HIRING BPO Agents – CDO Site

    2 days ago

    Cagayan de Oro, Northern Mindanao, Philippines Work Avenue and Business Solutions Incorporated Full time $2,000 - $3,000 per year

    Kickstart your career with one of the leading BPO companies in Cagayan de Oro As a BPO Agent, you will engage with customers via calls, chat, or email to provide solutions, answer inquiries, and ensure excellent service delivery. Experience is not required—we provide comprehensive training to help you succeed from day one.In this role, you'll be part of a...

  • Team Leader

    2 days ago

    Cagayan de Oro, Northern Mindanao, Philippines Ace Hardware Full time ₱200,000 - ₱300,000 per year

    Graduate of any Bachelor's DegreeMust at least 1- 2 years supervisory experience related to retail, customer service, & fast-food.Assigned at SM CDO UptownJob Type: Full-timeBenefits:Additional leaveCompany Christmas giftEmployee discountHealth insurancePaid trainingWork Location: In person

  • CDO's Next BPO Stars Wanted Step Into Your Future with Us

    2 days ago

    Cagayan de Oro, Northern Mindanao, Philippines Work Avenue and Business Solutions Incorporated Full time ₱104,000 - ₱130,878 per year

    Are you ready to shine in the BPO industry? Join us in CDO and be part of a team that values growth, learning, and customer satisfaction. Start your journey with us and build a rewarding career where your skills matter. Apply now and become one of CDO's next BPO stars

  • Retail Team Leader

    5 days ago

    Cagayan de Oro, Northern Mindanao, Philippines beBeeRetail Full time ₱600,000 - ₱1,200,000

    Job OverviewWe are seeking a highly skilled Store Manager to lead our retail team. The successful candidate will be responsible for driving sales growth, managing store operations, and ensuring exceptional customer service.Key QualificationsBachelor's degree in any field.5 years of working experience in Retail Industry.Excellent leadership, organizational,...

  • BPO Quality Assurance Analyst

    2 days ago

    Cagayan de Oro, Northern Mindanao, Philippines SupportZebra Full time $104,000 - $130,878 per year

    Job SummaryWe are seeking a detail-oriented and analytical Quality Assurance Analyst to join our dynamic team. As a QA Analyst, you will be responsible for monitoring and evaluating the quality of customer interactions handled by our ambassadors. Your primary goal will be to ensure adherence to established processes, quality standards, and client...

  • Trucking Team Leader

    2 days ago

    Cagayan de Oro, Northern Mindanao, Philippines Inland Corporation Full time $40,000 - $60,000 per year

    QUALIFICATIONS:Male or Female;Must have his/her own motorcycleGraduate of any four year course preferably in Business Management or equivalent;With 1–2 years of experience in the trucking or logistics industry (preferred)Proficient in Microsoft Office applications (Word, Excel, Outlook, etc.)Strong written and verbal communication skills in both Cebuano...

  • Store Team Leader

    2 days ago

    Cagayan de Oro, Northern Mindanao, Philippines Ace Hardware Full time ₱104,000 - ₱130,878 per year

    Graduate of any Bachelor's DegreeMust at least 1- 2 years supervisory experience related to retail, customer service, & fast-food.Assigned at SM CDO UptownJob Type: Full-timeBenefits:Additional leaveCompany Christmas giftEmployee discountHealth insurancePaid trainingAbility to commute/relocate:Cagayan de Oro City: Reliably commute or planning to relocate...