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Revenue Growth and Customer Retention Expert

1 week ago

Manila, National Capital Region, Philippines Celigo Full time
About the Role

We are seeking a skilled Account Manager to join our team. As an Account Manager, you will be responsible for managing and expanding our customer base, ensuring high levels of customer satisfaction, and driving customer success.

You will work closely with customers to understand their needs, ensure they are getting the most out of our solutions, and drive revenue growth through upselling, cross-selling, and renewals.

Main Responsibilities:
  1. Develop and Maintain Strong Relationships: Develop and maintain strong, long-lasting relationships with accounts. Act as the primary point of contact for customers, addressing their needs and ensuring their satisfaction with Celigo's solutions.
  2. Identify Opportunities for Growth: Identify opportunities for growth within existing accounts, in order to meet or exceed sales targets, and drive revenue through upselling, cross-selling, and renewals.
  3. Manage Contract Renewal Process: Manage the contract renewal process, ensuring high renewal rates and customer retention. Proactively address any issues that may impact customer satisfaction and retention.
  4. Collaborate with Internal Teams: Work effectively in a team-oriented environment, collaborating with internal teams such as Customer Success, Product, Support, and Finance to ensure a seamless customer experience.