Chief Customer Engagement Officer

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeRetention Full time ₱4,000,000 - ₱8,000,000
Customer Experience Strategist Job Description

We are seeking a data-driven professional to join our team as a Customer Experience Strategist. This role is crucial in improving customer retention by designing smarter user experiences and implementing effective churn reduction strategies.

Key Responsibilities:
  • Identify, monitor, and analyze key customer metrics to drive retention strategies.
  • Collaborate with cross-functional teams to improve UI/UX and reduce churn.
  • Develop and test solutions to enhance navigational flow and usability.
  • Partner with sales and marketing to align retention initiatives with business goals.
  • Provide actionable insights to leadership based on customer behavior data.
  • Ensure accurate reporting on cross-functional projects.
  • Lead efforts to boost referrals and customer advocacy.
  • Support customer onboarding and engagement initiatives.
  • Solve problems quickly, even under pressure.
  • Pursue continuous improvement in processes and systems.
Requirements:
  • Strong understanding of SaaS, user journey mapping, and usability principles.
  • Proficiency in navigation optimization, retention, and referral strategies.
  • 2-5 years of experience in related roles; at least 1 year in leadership is preferred.
  • High emotional intelligence and strong collaboration skills.
  • Proactive, results-focused, and adaptable.
  • Excellent communication skills and a can-do attitude.

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