Chief Customer Experience Officer

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeCustomer Full time ₱3,000,000 - ₱5,000,000
About Us

We are a fintech start-up that combines corporate cards, bill payments, approvals, expense reimbursements, and accounting automation in one single platform. Our cross-platform solution empowers businesses to manage, grow, and succeed by delivering more functionality across financial operations.

We are seeking a dedicated and experienced customer success professional to ensure exceptional service delivery to our clients. As the customer success manager, you will be responsible for managing client accounts, resolving inquiries through chat, liaising with product and service providers, and building scalable processes for future customer support team members. This role requires strong leadership skills, a customer-centric approach, and the ability to effectively collaborate with internal and external stakeholders.

  • Own overall relationship with assigned clients from Australia, which includes managing onboarding, implementation, training, increasing adoption, and high levels of customer satisfaction

  • Work in the Australian time zone, and handle key accounts

  • Liaise with internal departments to ensure client needs are fulfilled effectively

  • Be the voice of the customer and provide internal feedback on how we can better serve them, build roadmaps, and track progress towards solving customer problems

  • Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team

  • Stay up-to-date on product development and the latest releases

  • Conduct business reviews to ensure clients are satisfied with their products and services

  • Keep up on trends, changes, and competitor actions that might affect the client

  • Bring in new ideas and craft approaches to delight our customers

Key Skills:

  • 1-2 years experience in a customer-facing role targeting SMBs or enterprise companies

  • Significant experience in a SaaS environment. (Fintech industry would be beneficial)

  • Proactive problem-solver who finds ways to bridge gaps and improve processes

  • Strong verbal and written communication skills, with the ability to present and communicate data & issues to senior management

  • Confidence working with ambiguity, unknown variables, and problem statements

  • Strong interpersonal skills and an ability to build rapport with customers

  • You have a passion for dynamic environments and innovation

What We Offer:

  • Competitive salary with performance-based incentives.

  • Comprehensive benefits package including health insurance.

  • Remote work flexibility with a supportive and collaborative team environment.

  • Opportunities for career advancement and professional development.

Our Culture:

  • We believe in freedom with responsibility. You'll naturally take the lead and excel.

  • We're doers who overcome obstacles with a can-do attitude.

  • Curious minds thrive here. Wear multiple hats and embrace new challenges.

This is a unique opportunity to drive customer satisfaction and make a meaningful impact. If you are a proactive problem-solver with a passion for customer success, we want to hear from you.

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