
Strategic Transition Consultant
1 day ago
The role of this position is to facilitate and coordinate business and technical projects of moderate and large scope and complexity through all phases of initiation, development, and implementation. A critical component of this job is ensuring that transitions are executed smoothly, efficiently, and in alignment with organizational goals. By managing risks, coordinating cross-functional teams, and ensuring compliance with standards, you will help drive sustainable growth and operational resilience—key pillars of our mission to deliver reliable, high-quality service.
Key Responsibilities:- Transition and project management of initiatives related to strategic planning, process improvement, digitization, and cost reduction.
- Execution and support of the organization's strategy.
- Collaboration with stakeholders to define and manage the scope, strategy, requirements, and implementation of transitions and projects.
- Development of cost-benefit analyses for project initiatives.
- Ensuring that assigned projects are completed within schedules while meeting client business objectives.
- Identification, analysis, mitigation, documentation, and control of project risks.
- Effective communication within the project team, stakeholders, sponsors, and management.
- Client and team expectations and relationships management.
- Resource needs identification for the project and establishment of roles, expectations, and goals with team members.
- Contract terms and conditions coordination and compliance in the scope of work and KPIs.
- Sharing best practices and initiatives with other functional areas.
- Delivery of services from key vendors.
- Process Improvement and Expense Management
- Compliance and Risk Management
- At least 3-5 years transition or project management experience
- 5 – 7 years' experience in BPO, shared services or financial services
- Post-secondary education and equivalent business experience
- Thorough understanding of products, administration compliance, operations and systems including business desktop applications, and relevant financial products.
- Ability to think strategically, assess alternatives for short and long-term impacts and act decisively.
- Knowledge of transition and project planning and tracking tools
- Excellent analytical and problem-solving skills
- Strong presentation and written communication skills
- People Management / Leadership Skills
- PMP Certification
- An environment where you can learn and grow your career
- A flexible workplace culture that supports well-being and inclusion
- Opportunities to shape the future and contribute to our mission
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