Strategic Workforce Development Manager

2 days ago

Pasig, National Capital Region, Philippines beBeeWorkforce Full time ₱800,000 - ₱1,200,000
Job Title:

Workforce Strategic Partner

Description

This role is responsible for developing and maintaining effective relationships with client workforce partners, ensuring consistency across all sites. You will be the primary point of contact for clients, managing interactions and partnerships to deliver high-quality workforce management services.

Responsibilities
  • Develop and implement strategic plans to meet client needs and exceed service level agreements (SLAs).
  • Collaborate with internal stakeholders and clients to create customized workforce management solutions.
  • Partner with operations to identify opportunities for improvement and implement changes to meet or exceed SLAs.
  • Develop and track performance metrics to ensure alignment with business objectives.
  • Communicate effectively with all levels of personnel to drive results and improve client satisfaction.
Qualifications
  • Bachelor's degree in mathematics or related field, or equivalent experience.
  • 10+ years of workforce management experience, including 5+ years of supervisory/management experience.
  • Multi-site and multi-skill call center experience is essential.
  • Working knowledge of scheduling software, forecasting, and intraday management.
  • Previous large-scale call center experience and BPO experience in workforce management, operations, or client services are preferred.
Skills
  • Strong analytical skills, with ability to interpret data and make informed decisions.
  • Excellent communication and interpersonal skills, with ability to interact with clients and internal stakeholders at all levels.
  • Proven conflict resolution and relationship management skills.
  • Highly developed organizational and time management skills, with ability to prioritize tasks and meet deadlines.
Requirements
  • Four-year college degree preferred.
  • Leadership and people management skills.
  • Demonstrated analytical and organizational skills.
Working Conditions

This role requires working in a standard office environment, using standard equipment such as computers, phones, and photocopiers. The employee must be able to talk or hear, stand, walk, sit, use hands to point, handle or feel, and reach with hands and arms. Specific vision abilities required include close vision and ability to adjust focus. The schedule is generally Monday through Friday, with some flexibility to work outside of core hours. This position may require up to 50% travel.

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