Network Operations Specialist

1 day ago

Pasig, National Capital Region, Philippines beBeeEngineer Full time ₱900,000 - ₱1,200,000
Job Overview

We are seeking a skilled and experienced Tier 2 NOC Engineer to join our team. This role involves configuring and troubleshooting Masergy solutions to resolve customers' technical concerns.

The successful candidate will act as a liaison between customers and internal teams, ensuring smooth network operation and maximum performance and availability for customers.

Key Responsibilities
  • Troubleshoot escalated issues with external customers and network/telecom providers.
  • Provide excellent customer service when working with customers either internal or external.
  • Manage escalations effectively.
  • Work with internal and external customers, including vendors and partners, to drive issues to resolution.
  • Utilize existing tools and platforms to proactively identify and resolve problems with systems, applications, and networks.
  • Configure routers, firewalls, switches, APs, and NIDs using standard and non-standard templates.
  • Perform circuit, router, switch, AP, and firewall managed service requests for new and existing customers.
  • Perform maintenance and grooms of MPLS, VPN, and SDWAN Underlay Transports.
  • Investigate and complete reason for outage (RFO) reports on all network outages.
  • Document all pertinent information within the trouble ticket system related to troubleshooting and updates provided.
  • Analyze, recommend, and implement troubleshooting steps to resolve network issues or network performance.
Required Skills and Qualifications
  • Bachelor's Degree in Computer Science or related field.
  • Minimum seven years' experience working in LAN/WAN implementation or support role.
  • Strong hands-on experience with Alcatel (Nokia) ESP, Cisco routers and switches, Fortinet firewalls, Overture, and Adva NIDs.
  • Extensive experience in configuring, implementing, and maintaining a high-availability network environment.
  • CCNP/CCSP level equivalent experience is a must.
Benefits

Employees at all levels are expected to understand our Operating Principles, own the customer experience, know their stuff, win as a team, be an active part of the Net Promoter System, drive results and growth, respect and promote inclusion & diversity, and do what's right for each other, customers, investors, and our communities.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.

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